Bilingual Customer Experience Agent (English/French)
Full-time
TechBiz Global GmbH
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Customer Experience Agent specialist to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Responsibilities:
Handle customer inquiries across phone, email, and chat in English and one additional language (French).
Assist customers with product information, order status, billing concerns, tracking, returns, exchanges, and general account support.
Investigate, troubleshoot, and resolve customer issues by identifying root causes and providing clear solutions.
Ensure accurate documentation of all customer interactions in CRM or support tools.
Stay updated on processes, policies, and product information to provide consistent and accurate support.
Meet performance expectations related to quality, responsiveness, and customer satisfaction.
Have 2-4 years of experience in customer service or any customer-facing support role.
Are fluent in English and French (spoken and written).
Have strong communication skills with the ability to explain solutions clearly and professionally.
Are customer-focused, empathetic, and solution-oriented.
Can handle multiple channels and tasks in a fast-paced environment.
Have experience using tools such as Zendesk, Salesforce, Shopify, or similar platforms (a plus, not required).
Technical Requirements:
Internet connection: High-speed internet required — minimum 20 Mbps or fiber connection.
Computer / laptop: Employees must use a genuine, supported business laptop with built-in hardware security and full-disk encryption enabled. Unsupported, modified, bypass-installed, rooted, or jailbroken operating systems are not permitted.
- Windows: Windows 11 (preferably Windows 11 Pro), 2021 model or newer, with TPM 2.0 enabled and BitLocker / Windows Device Encryption turned on.
- Mac: Apple MacBook / Mac, 2020 model or newer, preferably Apple Silicon M1 or newer, running a supported macOS version with FileVault enabled. - RAM: Minimum 8 GB (16 GB preferred)Noise-canceling headset
Power and internet backup required
Vacancy posted 25 days ago
Similar jobs that could be interesting for youBased on the Bilingual Customer Experience Agent (English/French) in Remote vacancy
- ...place. - Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We... ...to outdated ones, Quince is the place for you. THE ROLE French Bilingual Customer Experience Specialist Be the heartbeat of Quince! Connect with customers...BilingualFrench language skillsFull time
- ...Bilingual Customer Experience Agent We're looking for an experienced and driven Bilingual Customer Experience Agent (French/English) to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer service. Reporting to...BilingualEnglish language skillsFrench language skillsRemote jobFull time
$20 per hour
...Job Responsibility: Remote Bilingual Inbound Sales Representative This is a sales role, not customer service** Full-Time Role... ...create a personalized selling experience You listen to our customers... ...You must be fluent in both English and Canadian French as the customer...BilingualEnglish language skillsFrench language skillsHourly payFull timeRemote workMonday to fridayNight shift$39.94k - $67.5k per year
...Cencora seeks a bilingual customer service representative to support pharmaceutical commercialization services in Canada. The role involves... ...complex issues appropriately Requirements ~ Fluent in English and French (mandatory) ~ Post-secondary education or equivalent in...BilingualEnglish language skillsFrench language skillsWork at officeRemote work- ...their day. We are seeking energetic, bilingual service oriented Customer Service Specialists for our Call... ...deliver exceptional, innovative service experiences. Required Experience... ...consultative sales approach) Fluency in English and French is required Additional...BilingualFrench language skillsFull timeImmediate startRemote workWork from homeShift work
- ...Cencora seeks a bilingual French/English caseworker to support reimbursement processes and patient access services in Ontario. The role involves... ...operations ~ Fluency in English and French ~ Experience with case coordination or claims support ~ Certification...BilingualEnglish language skillsFrench language skills
- ...looking for a Technical Support Specialist - Bilingual French based in Canada . This role provides expert technical support to customers, partners, sales representatives, and... ..., ensuring a consistently positive support experience. - Diagnose and resolve hardware and software...BilingualFrench language skillsFull time
$45k per year
...Job Description: Alphanumeric is hiring a Bilingual Customer Care Specialist (English/French) for Pharmaceuticals to work remotely supporting one of the biggest pharmaceutical companies in the world. You'll be providing support for products related to diabetes, obesity...BilingualEnglish language skillsFrench language skillsRemote jobPermanent employmentFull timeContract workWork at officeTrial periodMonday to fridayFlexible hoursShift work- ...Markham, Ontario : Job Summary Reporting to the Manager of Customer Care, the Customer Care Representative will support Pet... ...expectations at every turn. Responsibilities: Work from home. Bilingualism in French/English is required. Receives and responds to inquiries...BilingualEnglish language skillsFrench language skillsFull timeImmediate startWork from homeFlexible hoursAfternoon shift
$55k - $80k per year
...Job Description Job Description JOB OVERVIEW We are looking for a solution-oriented Customer Experience Representative to ensure that customers receive a world class, effortless customer experience throughout the lifecycle of their transactions with Vincere Agri Solutions...Vincere Agri Solutions
Remote10 days ago- ...steps. Our partner is looking for a Senior Data Analyst – French/English Proficiency Required based in Canada. This is a data-driven... ...information into actionable insights that improve products, customer experiences, and business performance. You will work across business intelligence...English language skillsFrench language skillsFull time
- ...Tylko is redefining how we design, shop for, and experience furniture. Frustrated by mass-produced, one-size-fits... ...isn’t a bonus. It’s part of the job. Customer Care Specialist Polish, English & German or French We’re seeking team-oriented individuals who are...English language skillsFrench language skillsPermanent employmentFull timeWork at officeRemote workWork from homeShift work1 day per week
$45k - $55k per year
...and innovative solutions to enhance our customer projects. Our people are our core, and... ...Qualifications: ~ Fluency in both French and English. ~ High school graduation or equivalent... ...2 years of sales and customer service experience is an asset. ~ Cabinet Hardware experience...BilingualFrench language skillsPermanent employmentFull timeContract workFixed term contractCasual workRemote workWork from homeMonday to fridayShift work$100k - $150k per year
...Europe. Today, adn is the leading bilingual talent and content agency,... ...to annual programming. English Canada already represents a significant... ...B2B business development experience, with full ownership of the... ...bilingualism in English and French, non-negotiable An active...BilingualEnglish language skillsFrench language skillsPermanent employmentFull timeSummer workRemote workFlexible hours$22.04 per hour
...enthusiastic, caring, and compassionate Bilingual Emergency Assistance... ...-notch support to our valued customers. You will play a critical... ...and a minimum of 6-12 months experience in a customer service role.... ...customer issues. Fluency in French (reading, writing, and...BilingualFrench language skillsHourly payFull timeRemote workMonday to fridayShift workNight shiftDay shiftAfternoon shift- ...Description **MUST RESIDE IN CANADA** *MUST BE BILINGUAL/FRENCH* HD Supply (NASDAQ: HDS), a... ..., sanitation) to approximately 300,000 customers ranging from Multifamily, Institutional... ...Qualifications ~2 + more years sales experience ~ Business to business (B2B) Sales Experience...BilingualFrench language skillsRemote work
HD Supply Facilities Maintenance
Remote13 days ago - ...partner is looking for a Patient Onboarding Agent (Customer Support) based in Canada. This is a... ...deliverables. Requirements: - At least 1 year of experience in customer support, patient support,... ...service quality. - Excellent written English and neutral spoken English, with the...English language skillsLong term contractFull timeFor contractorsInternshipRemote workWork from home
$15 - $19.35 per hour
...Bilingual Customer Service Representative Join our dynamic team at Foundever, where every interaction... ...Must have at least 6 months of working experience in the customer service field The... ...Proficiency: Proficiency in English and French is required, as the role will...BilingualEnglish language skillsFrench language skillsFull timeLocal areaWork from homeShift workNight shiftAfternoon shift- ...next steps. Our partner is looking for a Bilingual Customer Support Specialist (ENG + SPA) based in... ...and Canada. You will assist both English- and Spanish-speaking customers, helping... ...clearly, and creating positive customer experiences. You will join a collaborative environment...BilingualEnglish language skillsFull timeRemote workWork from homeWeekend work
- ...Cencora seeks a bilingual administration and co-pay assistant to support patient reimbursement... ...or GED ~1-3 years administrative experience in pharmaceutical setting ~... ...with Microsoft Office Suite ~ Bilingual French and English fluency ~ Strong attention to detail...BilingualEnglish language skillsFrench language skillsContract workWork at office
- ...creating powerful communication experiences through our cloud-based... ...owners stay connected with their customers and manage their businesses... .... About the Role: As an Ooma Customer Account Manager, working in our... ...relationships. - Fluent in French or Québecois - Knowledge of accounting...French language skillsOngoing contractFull timeContract workWork from home
- ...build for the long term. About the role: Our Customer Success Managers pick up where our... ...Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company... ...out of their Samsara products. - Support French-speaking customers implementations. - Deeply...French language skillsLong term contractFull time
usd50 per hour
Gridnaut Recruiting is hiring a remote Voice Actor: CX Agent Voice Cloning (Canadian French) contractor (pay $50-$150/hr). Contribute to frontier AI research and evaluation work.French language skillsContract workFor contractorsRemote work- ...Be the key to excellent customer service in our Portuguese country! Join our team... ...and Portuguese-speaking Customer Agent and create memorable customer experiences. Bem-vindo to a role where positive... ...fluently in Spanish, Portuguese and English , other languages are a plus....English language skillsPermanent employmentFull timeWork at officeRemote workFlexible hoursNight shiftWeekend work
$15 - $19.35 per hour
...Bilingual Customer Assistance Representative - ASG (Remote, Any Province, CA) Bilingual Roadside... ...impact, turning stressful moments into experiences of gratitude. This... ...and written communication skills in both French and English will be needed to assist both...BilingualEnglish language skillsFrench language skillsFull timeLocal areaRemote workWork from homeShift workNight shiftAfternoon shift$15 - $19.35 per hour
...Bilingual Customer Service Representative - ASG (Remote, New Brunswick, CA) Bilingual Customer... ...Must have at least 6 months of working experience in the customer service field The flexibility... ...Proficiency: Proficiency in English and French is required, as the role will...BilingualEnglish language skillsFrench language skillsFull timeLocal areaRemote workWork from homeShift workNight shiftAfternoon shift- ...Influencer/Partnership Manager (French) based in Canada. This remote... ...community partners to drive customer acquisition. The position combines... ...Requirements: - Professional experience in Influencer Marketing,... ...in French and good command of English, with the ability to communicate...English language skillsFrench language skillsLong term contractFull timeLocal areaRemote workFlexible hours
$58.1k - $67.5k per year
...Job Responsibility: ~ BILINGUAL MEMBER SHIP ADMINISTRATOR If... ...strong work ethic with a focus on customer service, then this is the... ...and policies. EDUCATION AND EXPERIENCE ~ Diploma or certificate... ...AND ABILITIES Bilingualism (French and English) oral and written...BilingualEnglish language skillsFrench language skillsFull timeWork at office2 days per week1 day per week- ...kommunizierst eng mit anderen Teams und kannst Prozesse aktiv mitgestalten. Das hast Du drauf! Du hast kommst aus einer schnelllebigen Customer Support Rolle uns hast Lust auf die Hotellerie. Idealerweise hast du bereits Erfahrungen im hospitality Bereich oder der Tourismus...Full timeFixed term contractRemote work
- ...supervision of the Program Manager the Bilingual Reimbursement Specialist will provide drug... ...Job Qualification QUALIFICATIONS & EXPERIENCE Familiarity with PEPEDA and how it... ...written and verbal communication skills in English and French for positions requiring French....BilingualEnglish language skillsFrench language skillsFull timeImmediate startRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Bilingual Customer Experience Agent (English/French). Be the first to apply!
Related searches
- customer service assistant work from home Remote
- customer service advisor Remote
- représentant de service Remote
- work at home customer service representative Remote
- représentant service clientèle Remote
- client advisor Remote
- customer service security officer Remote
- customer team member Remote
- customer service officer Remote
- full time customer service representative work from home Remote