Customer Experience Manager Expert

Pay

$70/hr
The rate in the listing.
?
From the Ethos listing, checked Nov 15.
Listed
Today
Checked
Nov 15
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How Ethos hiring works
Your application is a 10-minute call.
Ethos's AI interviewer asks about your career, then matches you to projects like Customer Experience Manager. Keep your CV open and cover these:
4+ years owning customer success or support operations for a B2B SaaS or services organization
▍
4+ years owning customer success or support operations for a B2B SaaS or services organization
Proven ability to translate messy support and usage data into quarterly business review decks
▍
Proven ability to translate messy support and usage data into quarterly business review decks
Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication
▍
Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication
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About this role
From the Ethos listing
About This Opportunity
We're working with a leading foundational AI lab to find experienced customer experience managers who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.
We're looking for customer experience managers with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs.

Compensation

$70/hour
Commitment:
Flexible, 5-20 hours per week (or more if desired)
Location:
Fully remote, work on your own schedule
Start date:
ASAP

Qualifications

4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust
Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail
How long hiring takes
On the platforms we refer people to, half of hires came within

about

25 days
of applying.
Time from applying to hire:
Under 2 weeks
~30%
2 weeks to 6 weeks
~40%
6 weeks to 3 months
~15%
Over 3 months
~15%
Skills and categories
More jobs in these fields:
Business
No Degree Required
Expert
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Common questions
How and when does Ethos pay experts?
Within 30 days of your invoice, after a project closes. Some AI training platforms pay weekly, so plan for the longer wait.
Is Ethos regular AI training work like rating chatbot responses?
No. Ethos is an expert network. AI labs, investment funds and large companies pay for your domain knowledge (deal analysis, clinical reasoning, legal logic, financial modeling) in three formats: multi-week consulting engagements, 30 to 60 minute advisory calls, and research surveys. Listings like this one are the AI-lab engagements, where you write or review expert material for a model.
How many hours a week is this Customer Experience Manager work?
Between 5 and 20 hours a week. At $70/hr that is $350 to $1,400 a week. You set your own hours.
What experience does this Customer Experience Manager listing ask for?
The listing asks for 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting; proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust; and expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail. Ethos's interviewer builds your profile from your CV, so have the roles that show this ready to talk through.
How much does this specific role pay?
This listing is posted at $70/hr, an hourly rate. Pay can change after we check the listing, so confirm the rate on the platform's application page.
What happens when I click Apply on this listing?
The link opens Ethos's sign-up. There is no form for this listing: Ethos's AI interviewer asks about your career in a 5 to 15 minute call, builds your profile from it, and then matches you to projects like this one. Keep your CV open and cover the experience the Qualifications above ask for.
Who built Ethos and is it legitimate?
Yes. Ethos was founded in London in 2024 by James Lo (McKinsey, SoftBank Vision Fund) and Daniel Mankowitz (Google DeepMind research scientist and lead author of AlphaDev). It raised a $22.75M Series A led by a16z in May 2026, with General Catalyst and XTX Markets participating, and works with AI labs, private equity firms, hedge funds and consultancies. The link on this page is an affiliate link; it doesn't affect your pay or the projects you're offered.