Caseworker - Bilingual (English/French) or Unilingual
Cencora
Cencora seeks bilingual or unilingual caseworkers for remote positions in Quebec to provide first-contact support for HR-related inquiries from employees, managers, and candidates. The role involves managing cases, resolving issues, and escalating complex matters to specialized teams while maintaining accurate documentation.
Responsibilities
- Serve as first point of contact for HR-related inquiries from employees, managers, and candidates via multiple channels
- Document requests, track resolutions, and update records using case management systems
- Provide accurate answers to routine HR process and policy questions with limited research
- Escalate complex cases requiring interpretation to Level 2 specialists or Level 3 COE representatives
- Manage document processing, form handling, and scanning to support HR operations
Requirements
- Bilingual fluency in English and French, or unilingual proficiency in either language
- Customer service experience handling inquiries via phone, email, and ticketing systems
- Proficiency with case management tools and HR information systems
- Ability to document information accurately and follow HR processes
- Strong communication skills and attention to detail
Vacancy posted 2 days ago
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