Bilingual Caseworker Support Associate

Coordinator role at Cencora supporting patient and customer inquiries through case management, documentation, and service workflow monitoring. Position involves collaborating with internal and external stakeholders to resolve issues, maintain data integrity, and drive operational improvements in a remote setting based in Quebec, Canada.

Responsibilities

• Coordinate standard and non-routine patient and customer support requests for timely resolution
• Manage case intake, documentation, and follow-through to maintain accurate service records
• Monitor workflows, queue activities, and transaction quality to identify delays and reduce errors
• Collaborate with internal stakeholders and external partners to resolve inquiries and support service access
• Escalate complex issues and service risks to appropriate teams for intervention

Requirements

• High school diploma, GED, or equivalent experience
• 2+ years in customer operations, patient support, case coordination, or related field
• Proficiency with service systems and reporting tools
• Customer service certification, patient access, or healthcare administration certification preferred