Customer Support Associate | GraphPad
Dotmatics
Dotmatics seeks a Customer Support Associate to manage incoming and escalated support cases for its scientific software portfolio. The role involves technical troubleshooting, account management, and cross-functional collaboration in a remote environment during organizational integration.
Responsibilities
- Own resolution of incoming and escalated support cases including troubleshooting, licensing, and account setup
- Handle software installation, activation, quoting, and order processing requests
- Partner with Sales on compliance and order processing for key accounts
- Collaborate with Finance, DevOps, Product, and Quality Assurance on case resolution
- Work across multiple software products within the Dotmatics portfolio
Requirements
- Strong problem-solving ability and clear communication under pressure
- Demonstrated ownership and follow-through on complex cases
- Ability to work across functions and manage ambiguous situations
- Experience with customer support or technical escalations
- Proficiency working with multiple software platforms and support systems
Vacancy posted 3 hours ago
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