Customer Support Associate | GraphPad

Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, SoftGenetics and Virscidian. We have a vision for a new Lab of the Future that will change the future of scientific research. We have created the world’s most comprehensive digital science platform – best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making. Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now. Shaping the Future of Science At Dotmatics Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live. You’ll join a collaborative, global team pushing the boundaries of scientific innovation. Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery. We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel.

Dotmatics is a company built by scientists, for scientists. Combined, we are now the world’s largest cloud-based scientific research R&D platform. We need your help to keep growing and pioneering the future. We are Science Driven. We are Customer Centric. We are Better Together. What do we need We are looking for a Customer Support Associate to join our Customer Success Group. This posting covers multiple positions and candidates may be hired with a stronger focus on technical escalations or on customer success and relationship management, but everyone on this team is expected to flex across both as needs evolve. The right person for this role thrives on solving complex problems, communicates clearly under pressure, and takes genuine ownership of their accounts and cases. You’ll be the person customers and internal teams turn to when the situation requires more: more context, more judgment, more follow-through. We are in an active period of change as we integrate with our parent company. Systems and processes are evolving. You’ll collaborate across Finance, DevOps, Product, QA, and Sales, not just the Support org. The ability to work across functions, communicate proactively, and help bring structure to ambiguous situations is as important as any technical skill.