Service Technician

Job Description

Job Description

We are seeking a skilled and customer-focused Service Technician to join our team at AUTEC Car Wash Systems.

The Service Technician will be responsible for installing, servicing, repairing, and maintaining car wash equipment and systems, ensuring that they function efficiently and meet quality standards. This role plays a key part in our commitment to providing excellent service and support to our customers.

This is more than a service role—it is an opportunity to build technical expertise, work with advanced equipment, and play a key role in ensuring our customers' operations remain productive, reliable, and profitable. The ideal candidate will possess strong mechanical and electrical troubleshooting abilities, enjoy working directly with customers, and take pride in delivering high-quality service and support.

Candidates must be willing to travel and must have a good driving record.

Responsibilities

• Installation and Setup: Install, configure, and set up car wash equipment and systems at customer sites, following technical specifications and manufacturer guidelines.
• Maintenance and Repairs: Perform routine maintenance, inspections, and repairs to ensure that car wash equipment and systems are in good working condition.
• Troubleshooting: Diagnose and resolve technical issues, defects, or malfunctions by using testing equipment and diagnostic tools.
• Parts Replacement: Replace faulty components, parts, or modules and ensure that they are correctly integrated into the equipment or system.
• Technical Proficiencies: Perform basic electrical tasks, such as replacing solenoid valves, switches, and diagnosing control circuits. Perform basic plumbing tasks, such as replacing hoses, fittings, and valves.
• Travel to Sites: travel to different locations in a company-provided vehicle. Ensure the company vehicle and its contents are well-maintained and organized.
• Calibration: Calibrate and fine-tune equipment to maintain precision and accuracy.
• Documentation: Maintain accurate records of service visits, maintenance activities, and repairs, and complete service reports.
• Customer Support: Provide technical support and guidance to customers, answering their questions and addressing their concerns.
• Testing and Quality Control: Conduct tests and quality checks to verify that the serviced equipment or system meets performance and safety standards.
• Safety: Adhere to safety protocols, guidelines, and best practices to ensure a safe working environment, particularly when working with hazardous equipment or machinery.
• Training: Train customers and end-users in the proper use and maintenance of equipment or systems.
• Inventory Management: Manage and maintain an inventory of spare parts and equipment, ensuring adequate supplies for service visits.
• Continuous Improvement: Identify opportunities for process improvement, efficiency enhancements, and cost-saving measures in the service process.

Qualifications

• High school diploma or equivalent
• Proven experience as a Service Technician or in a related role.
• Experience in preventative/building maintenance and general repairs.
• Proficiency in plumbing, electrical, carpentry, and general repairs.
• Strong diagnostic and execution skills.
• Strong technical knowledge and ability to problem solve.
• Ability to read and interpret technical manuals, diagrams, and schematics.
• Proficiency in using tools, testing equipment, and diagnostic tools.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and customer service abilities.
• Ability to work independently and as part of a team.
• Commitment to safety and quality in the workplace.
• Physical ability to lift up to 75 pounds and perform various physical tasks.
• Full body mobility with the ability to bend, twist, squat, climb stairs, and work on ladders.
• Ability to work on feet for extended periods with hands above the head.

At AUTEC Car Wash Systems we connect safety and quality to all that we do, we have an unwavering dedication to effective communication, we operate with integrity and infectious positivity, we deliver on our commitments, we strive to be easy to do business with, we share a passion for growth and thinking differently, we win as a team with unrelenting compassion for our values. If this sounds like an environment you could thrive in, then we want to talk with you!

AUTEC Car Wash Systems is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.