Product Manager, Billing & Collections

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Product Manager, Billing & Collections based in Canada. As a Product Manager, Billing & Collections, you will shape the strategy and roadmap for critical billing, subscription, payment, and collections products within a global fitness technology environment. You will help transform complex financial workflows into reliable, intuitive experiences that support business operators and their customers. Working at the intersection of product strategy, payments technology, and customer experience, you will identify opportunities to improve payment success rates, reduce involuntary churn, and strengthen revenue recovery. You will collaborate with engineering, design, data science, finance, legal, and customer-facing teams to deliver impactful product solutions. By leveraging customer insights, analytics, experimentation, and emerging AI capabilities, you will drive innovation and operational efficiency. This remote-first opportunity is ideal for a strategic product leader who thrives on solving complex challenges and delivering measurable business outcomes at scale. Accountabilities: - Product strategy and roadmap ownership: Define and execute the long-term product vision, strategy, and multi-quarter roadmap for billing and collections, balancing customer value, revenue opportunities, financial risk, and engineering complexity. - Customer and market insights: Develop a deep understanding of customer needs, industry trends, competitive offerings, and business challenges through customer feedback, market research, and product analytics. - Billing and payment optimization: Drive improvements across subscription management, recurring payments, invoicing, payment processing, collections, payment recovery, customer notifications, and automated workflows.

- Cross-functional product leadership: Collaborate with engineering, design, data science, finance, legal, compliance, customer success, and go-to-market teams to define requirements, prioritize initiatives, and deliver reliable product experiences. - Data-driven decision-making: Establish and monitor key product performance indicators, using analytics, experimentation, and customer feedback to guide prioritization and evaluate product effectiveness. - Payment recovery and churn reduction: Identify opportunities to improve payment success rates, reduce involuntary customer churn, optimize collections processes, and increase recovered revenue. - Innovation and automation: Explore and implement automation and AI-powered capabilities where they can meaningfully improve payment outcomes, operational efficiency, risk management, and customer experiences. - Product delivery and execution: Translate complex business and customer challenges into clear product requirements, communicate priorities effectively, and maintain momentum across product development and launch activities. - Stakeholder alignment: Build consensus among technical and non-technical stakeholders, communicate product decisions and trade-offs, and ensure alignment between product investments and organizational objectives. - Performance measurement and continuous improvement: Evaluate product adoption, customer feedback, revenue impact, cost efficiency, and risk reduction to ensure roadmap investments deliver measurable results. Requirements: - Bring at least 10 years of product management experience, with a proven track record of owning complex products from strategic planning through development, launch, and ongoing optimization. - Have professional experience in payments, billing, financial technology, SaaS subscriptions, commerce, or a closely related product domain. - Demonstrate strong customer empathy and the ability to translate customer needs, market opportunities, and business challenges into clear product strategies and measurable outcomes.