Technical Account Manager (Contractor)
BeyondTrust
Responsibilities
- A Technical Account Manager will collaborate with our strategic customers and act as a BeyondTrust subject matter expert on the technical and operational configurations of key accounts
- The individual will be paramount in supporting our customers with long‑term plans for enhancement and expansion
- Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction
- Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
- Complete Technical Product Assessments
- Facilitate, coordinate, oversee product upgrades
- Periodically complete health checks across products
- Create & maintain customer Environment Profiles
- Driving ticket resolution by working closely with the support teams
- Collaborate with cross‑functional teams to understand customer issues and drive resolution
- Collaborate with Professional Services and Project Manager during implementation
- Maintaining overall account health for each account
- Periodically perform basic health checks across products
Qualifications
- Confident in person and by phone with large teams and audiences
- AV/Firewall Rules and Policies
- Secure “machine to machine” communications
- Great time manager and proficient multi‑tasker
- Flexible, a team player, strong collaborator
- Windows Account Administration
- Self‑starter, adaptable and eager to learn new technologies
- Excellent verbal and written communication skills
- 5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support
- Excellent customer service skills, with strong dedication to customer care
- Network Topology/Layers
- Bachelor’s degree in a related technical field
- Virtualization
- Networking Tools and Utilities
- Active Directory and GPO
- Ability to participate, contribute and interact with Pre‑Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
- Proficient knowledge of Windows based server OS such as Microsoft Windows Server
- Ability to understand and analyze customer technical needs
- Security software
- SQL experience is a plus
- Cloud technology experience is a plus
- Scripting language experience is a plus
- Linux experience is a plus
Vacancy posted 4 hours ago
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