Bilingual Online Service Support Specialist

Bilingual Online Service Support Specialist (French/English)

Location: Hybrid (Monday–Thursday in office) Friday Work From Home

Schedule: Monday to Friday, 8:30 AM – 6:00 PM

Employment Type: 4-Month Contract (with strong potential for permanent hire)

Pay Rate: $34.00–$36.00/hour

Expected Start Date: July 27, 2026

About the Role

We are seeking a Bilingual Online Service Support Specialist to provide exceptional service to high-value clients by supporting their online banking and digital account access. This is a client-facing, non-advisory role focused on delivering outstanding customer experiences through both phone and email support.

As part of a collaborative service team, you will assist clients with navigating online banking platforms, resolving digital service inquiries, and ensuring every interaction is handled professionally, accurately, and efficiently.

This position is ideal for someone with financial services experience who enjoys helping clients, solving problems, and working in a fast-paced contact centre environment.

Key Responsibilities

• Assist clients with accessing and navigating online banking and digital platforms.
• Respond to client inquiries by phone (approximately 70%) and email (approximately 30%).
• Troubleshoot online banking access and digital service issues.
• Deliver prompt, accurate, and professional customer service.
• Document all client interactions within internal systems.
• Identify potential risks and escalate issues when appropriate.
• Maintain detailed records and ensure compliance with internal policies and procedures.
• Contribute ideas to improve processes and enhance the client experience.
• Collaborate with team members to achieve service level objectives.
• Provide ad hoc reporting and updates when requested by management.
• Stay up to date on digital banking tools, features, and system enhancements.
• Effectively manage workload while meeting service and productivity targets.

Required Qualifications

• Fluent in both French and English (spoken and written).
• 1–3 years of experience in financial services.
• Previous experience in a customer service or contact centre environment.
• Strong knowledge of online banking and digital banking platforms.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Exceptional attention to detail and organizational skills.
• Ability to work independently while managing multiple priorities.
• Strong time management skills and a customer-first mindset.

Preferred Qualifications

• Canadian Securities Course (CSC) completed or in progress.
• Post-secondary education in Business, Commerce, Finance, Financial Planning, or a related field.

What You'll Gain

• Competitive hourly compensation.
• Hybrid work environment.
• Comprehensive training and onboarding.
• Opportunity to work with high-value clients in the financial services industry.
• Exposure to digital banking operations and client support.
• Opportunities for career growth and advancement.
• Collaborative, team-oriented work environment.
• Strong potential for permanent employment following the contract.

**If you are bilingual, customer-focused, and passionate about delivering exceptional service in the financial services industry, we'd love to hear from you.

This is a Contract position based out of Toronto, ON.

The pay range for this position is $36.00 - $36.00/hr.

This is a hybrid position in Toronto,ON.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.