Customer Service Support Specialist

Customer Service Support Specialist

About FMP We are a pioneering force in the Fintech landscape, specializing in Financial Market Data as a leading Data as a Service (DaaS) provider for the financial sector. Our mission is to provide financial market data for all business needs. By offering comprehensive financial market data and analytics, we empower our clients to build powerful apps, models, and tools. We seek enthusiastic and innovative individuals passionate about leveraging technology to democratize access to financial market data and information. 

We are looking for enthusiastic and forward-thinking professionals who are passionate about harnessing the power of technology to make financial market data accessible to everyone. Join us in our mission to democratize access to institutional-grade financial information and be a part of a dynamic team that is shaping the future of finance. Together, we can transform the way financial data is perceived and utilized, driving progress and innovation across the industry.

Your Opportunity

• Ensuring the accuracy and reliability of our DaaS platform by logging, tracking, and resolving client issues, guaranteeing exceptional customer satisfaction and support.
• Analyzing financial market data usage patterns and trends to derive insightful feedback, contributing to the enhancement of our data offerings.
• Overseeing client accounts, swiftly addressing and resolving issues, and employing a proactive strategy to prevent future challenges.
• Collaborating with our leadership team to refine customer support strategies and account management practices, ensuring they align with our data-centric mission.
• Using your expertise in customer engagement and data analysis to drive business growth, focusing on sophisticated customer solutions and data-driven decision-making.

Who You Are

• Passionate about building a career in customer service and sales within the finance industry.
• Strong interest in data services and financial market data analysis.
• Excellent written and verbal communication skills.
• Full professional proficiency in English; additional languages are a plus.
• BA/BS degree in Business Administration or a related field, or equivalent practical experience.
• Previous experience in Customer Support is preferred.
• Experience in international business or roles requiring strong analytical skills is a plus.
• Demonstrated leadership potential, strong problem-solving and communication skills, high integrity, curiosity, and a collaborative mindset.
• Ability to adapt quickly in a fast-paced, dynamic environment.
• Strong interest in innovation and continuous improvement within financial services

What We Offer

• An agile and fast-evolving work culture that champions professional growth and development.
• A globally diverse and inclusive workplace with ample opportunities for career advancement.
• Competitive compensation, flexible work arrangements, and a relaxed dress code.

Why Join FMP?

• Contribute to a leading-edge team in the fintech space, directly impacting the quality of financial market data.
• Engage with innovative data analysis tools and technologies.
• Thrive in a dynamic, agile work environment that encourages creativity and innovation.
• Benefit from comprehensive training, professional growth opportunities, competitive compensation, and flexible work arrangements.
• Join a diverse and inclusive workplace, committed to equality and providing opportunities for all employees.