Customer Service Representative
Tracey Pether - Desjardins Insurance Agent
Customer Service Representative – Desjardins Agent Team Member
Location: Danforth, Toronto, ON
Employment Type: Full-Time | In-Office
Are you ready to join a fun, close-knit team in a fast-growing industry?
If you’re energetic, driven, and looking for a new challenge, our Desjardins Insurance Agency could be the perfect fit for you!
We are currently seeking a Customer Service Representative to join our dynamic and supportive office. This is more than just a job, it’s a career opportunity where your work truly makes a difference. You’ll help customers protect what matters most through meaningful, value-based conversations, while being part of an office that works hard and enjoys having fun together once the work is done.
We’re passionate about providing a top-tier customer experience and committed to creating a workplace where your contributions are recognized and your growth is supported.
What You’ll Do:
- Build trusted relationships with customers over the phone, virtually, and in person
- Educate clients on insurance coverages by understanding their needs and tailoring solutions
- Use strong problem-solving skills to address customer questions and concerns efficiently
- Apply sound judgment and make “what makes sense” decisions that prioritize the customer experience while aligning with best practices
- Provide support on billing, payments, and policy servicing
- Identify opportunities to enhance coverage and improve overall customer satisfaction
- Confidently multitask and manage competing priorities in a fast-paced environment
What Will Make You Successful:
- 2+ years of experience in customer service, retail, sales, or hospitality
- Strong multitasking abilities and comfort working in a fast-paced environment
- Natural problem-solver with the ability to think critically and make practical decisions
- Excellent verbal and written communication skills
- Passion for helping others and a genuine desire to make a difference
- Confidence using technology and office software
- Willingness to obtain your Property & Casualty license (we’ll support you!)
- Ability to work in-office and ideally live locally
Vacancy posted 17 days ago
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