Customer Experience Representative

Description:

About us:

The University of Toronto’s Faculty of Kinesiology and Physical Education is globally recognized for developing and advancing knowledge about the interactions of physical activity and health through outstanding undergraduate and graduate education programs, cutting-edge research and the delivery of sport, recreation and high performance athletic opportunities for students, staff, faculty and community members across the three campuses. In achieving this vision, the Faculty is guided by values of integrity, respect, equity and diversity

Your opportunity:

Reporting to the Manager, Active Healthy Living Centre, the Customer Experience Representative is responsible for working cooperatively, in a team environment to deliver a high level of customer service to all current and potential members of the athletic centre. The incumbent’s role is to project a positive, welcoming, and professional image at all times, representing the Faculty in an inclusive manner and to provide fast, efficient, and friendly customer service. Must have the ability to work evenings, weekends and weekdays.

Your responsibilities will include:

• Using Fusion recreation management software system for membership sales, program registratrions, towel and locker sales and other transactions
• Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
• Troubleshooting and resolving routine issues
• Disseminating information
• Applying established standards when responding to emergencies
• Serving as a resource to others by providing (non-supervisory) job-related guidance

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three years experience working in a front-desk customer service focused role in an athletic facility
• Minimum one year processing transactions on Fusion recreation management software, including Point of Sale, registrations, scheduling and reporting
• Experience working with the public ina high volume, fast-paced environment
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher) and AdobeAcrobat is required
• Strong interpersonal skills
• Ability to exercise tact, diplomacy and discretion
• Strong conflict resolution skills
• Displays good judgement
• Strong customer service focus
• Strong knowledge of the Faculty’s Intramural, Intercollegiate, Instruction, Junior Blues, and Camp U of T programs and procedures

To be successful in this role you will be:

• Approachable
• Communicator
• Intuitive
• Multi-tasker
• Organized
• Problem solver
• Team player

Closing Date: October 28, 2026, 11:59PM ET
Employee Group: USW
Appointment Type : Budget - continuing 
Schedule: Full-time, Monday to Friday, 6:45am-2:30pm
Pay Scale Group & Hiring Zone:
USW Pay Band 07 -- $62,646. with an annual step progression to a maximum of $80,116. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Athletics
Divisional HR Office Email: View email address on jobs.utoronto.ca

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.