Customer Service Representative

About Us:

Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.

To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together.

We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we’ve been so successful and why our employees choose Propel to build their careers. Its also why we’re one of North America’s fastest growing companies and a Best Place to Work.

Join us as we change the way employees, customers and shareholders succeed together.

About You:

You thrive in a vibrant, entrepreneurial organization where your ideas are valued. You are motivated by goals, a self-starter, and enjoy wearing multiple hats in a fast-growing fintech environment.

You are a talented professional looking for a career, not a job. Reporting to the Manager, Operations, you are responsible for assisting customers with online loan applications and the funds transfer process.

Responsibilities

• Handle inbound and outbound calls for multiple portfolios


• Use multiple web-based applications for investigation and verification


• Answer existing and potential customer questions with accuracy and urgency


• Communication of appropriate course of action to clients in a friendly and professional manner


• Build customer confidence in the services offered by Propel as a subject matter expert


• Work as a team to obtain individual and team goals

Requirements

• High School Diploma or equivalent


• Minimum of 1 year of customer service or call center experience


• Excellent verbal and written communication skills in English; Spanish is an asset


• Exceptional customer service skills: able to build rapport with clients and handle escalated calls


• Good knowledge of Microsoft Office and Internet


• Able to prioritize workload, handle high call volumes while maintaining a professional and personable approach


• Demonstrated ability to thrive in a fast-paced and goal-oriented environment


• Must be available to work Monday to Friday 3pm to 11pm and Weekends 10am to 6pm 

Benefits to Joining Propel

• Growth and opportunity – we pride ourselves on promoting from within


• Incredible company culture


• Competitive salary and health benefits


• Comprehensive vacation package


• Group health and dental benefits


• Group RRSP program


• Support for new parents


• Diverse and inclusive workplace

Salary Range

$18.00 – $18.50/hr

Final compensation is determined by market conditions, location, and the candidate’s experience, skills, and education. This role may also be eligible for performance-based incentive programs and total compensation may include variable incentives, such as bonuses and commissions.

This posting is for an existing vacancy within our organization.

Our Culture

Propel brings together the brightest talent to build opportunities. We are entrepreneurs who measure success through results and growth from within; talent and hard work never go unnoticed. Our team fosters curiosity and growth, making Propel one of North America’s fastest-growing companies and a Best Place to Work.

Commitment to Diversity & Inclusion

Propel welcomes and encourages applications from all groups, including Indigenous peoples, women, visible minorities, persons with disabilities, people from gender and sexually diverse communities, and those with intersectional identities. Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to meet your needs.

AI Disclosure

We use AI to assist in reviewing applications and assessing candidates. These tools support our recruitment team, however, all hiring decisions are made by our trained hiring managers and recruitment professionals, not AI.