Customer Service / Operations Representative
ZIM
The Customer Service Representative (CSR) is the primary customer service / operations contact with the customer. The CSR is also the primary operations contact with ZIM Logistics’ overseas offices & agents. The CSR conducts effective and efficient handling of shipments to ensure continuous cargo flow while at the same time respecting company policies and objectives, with an outstanding customer service and proactiveness.
Main responsibilities:
- Main point of contact with assigned customers and handling the transactional requirements of their accounts
- Proactively identify potential issues and work to resolve with sense of urgency,
- Effective and efficient job file set up and maintenance,
- Effectively communication with local/overseas Agents, carriers regarding bookings, shipping instructions & documentation (arrival notices, bills of lading, etc.)
- Providing pre-alerts to customers and/or overseas offices & agents
- Pickup Order creation & distribution for OTR (over the road moves)
- Proactively tracking/tracing of shipments and provide timely updates to customers
- Preparing / follow up on customs documentation and requirements
- Generate reports for Customers
- Insurance and additional services follow up
- Timely update of milestones into company’s operating system
- Preparation of ZIM Logistics documentation
- Develop and maintain strong and close relationships with customers and vendors,
- Billing aligned with tax requirements in Canada
- Distribution of Proof of Deliveries
- Rating and creation of invoices following credit terms,
- Accruing revenue and costs accurately in the system following company’s guidelines,
- Support the Finance Team providing Information for Accounts Payable, Receivable functions,
- Review and approve vendors’ invoices
Countries & Business Development
REQUIREMENTS
Requirements:
- Minimum 3 years of proven experience in Customer Service / Operations position with non-asset trucking brokerage and/or Asset ground operators
- Knowledge of Freight Forwarding / Supply Chain Logistics with Ocean/Air freight operations will be an asset
- Proficient in MS Office
- Excellent control of country’s local language. Good control of English language (Speaking, reading and writing)
- Knowledge of Canadian Customs requirements (ACI, HS Code, Fumigation)
- Knowledge of Incoterms
- Understanding of carriers' services and routing
- Must be detail oriented and accurate when processing documentation
- Team player
$18.25 - $20 per hour
...Bristol Car and Truck Rentals! Are you a customer service professional ready for the next step in... ...1992. As a 100% Canadian-owned and operated company, we’re proud to serve Ontario’s... ...repairs with our service team. Daily Operations: Assist with administrative tasks like...SuggestedHourly payLong term contractFull timeInternship- ...everyday, building relationships with our customers and with each other, and finding a... ...is known for by delivering outstanding customer service and keeping our department looking its... ...Boy takes pride in growing a team that represents the best in the business. Join us for the...SuggestedPart timeWork at officeLocal areaAfternoon shift
- ...motivated individual seeking a flexible, rewarding opportunity to work from home in Canada? We’re looking for dedicated Customer Service Representative / Receptionist to join our team. Whether you’re just starting your career or have years of experience, this remote role offers...SuggestedRemote workWork from homeFlexible hours
- ...Customer Service Representative – Desjardins Agent Team Member Location: Danforth, Toronto, ON Employment Type: Full-Time | In-Office Are you ready to join a fun, close-knit team in a fast-growing industry? If you’re energetic, driven, and looking for a new challenge...SuggestedFull timeWork at office
- ...Job Title: Remote Customer Service Representative Location: Remote (Canada) Employment Type: Full-time / Part-time Job Overview We are a dynamic and forward-thinking organisation seeking a dedicated and professional Customer Service Representative to join our...SuggestedFull timePart timeWork at officeRemote workHome office
- ...fly, ensuring unparallelled service and unforgettable experience.... ...provider of aviation solutions and operators of private jets, we offer a... ...our compass, guiding every operation. Excellence is the standard... ...Client Care Supervisor for the customer-focused activities within the...Permanent employmentFull timeShift work
- ...About the Call Center Representative Position We're seeking a personable, customer service oriented individual to join our team as a Seasonal Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible...Temporary workSeasonal workWork at office
- ...position must be based in the Greater Toronto Area. Bilingual Customer Service Representative As part of our strategy to expand and strengthen our... ...ARAG Group, is a global leader in legal expense insurance operating in 19 countries offering an innovative and comprehensive...Trial periodMonday to fridayShift work
- ...States we pride ourselves on delivering personalized, high-quality service to travelers across the country. Key Responsibilities... ...communication skills—both written and verbal. A background in customer service, ideally within travel, tourism, or hospitality. High...Remote jobInternship
$54.97k - $58.4k per year
...inquiries related to OMA Insurance products and services. You will respond to daily member... ...member engagement activities. Drive Operational Excellence Accurately documenting member... ...Minimum four to five years of relevant customer service experience, preferably within...Permanent employmentFull timeWork at officeFlexible hours$19.84 - $25.01 per hour
...Number : 230308 Job Description Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners... ...(5) days. Job Category: Service Organization: Operations Employee Status: Regular Schedule: Full Time Shift...RemplacementFull timeWork at officeLocal areaShift workDay shift$169.08k - $211.35k per year
...by a collective agreement, placement within the range will follow the applicable step or classification. The Director, Customer Services & Operations will lead the end-to-end customer experience, engagement, and operations strategy—shaping a seamless, compliant, and...Long term contractLive InWork at officeRemote work2 days per week$16.55 per hour
...itself on delivering exceptional services to our esteemed clients.... ...full-time opportunity that operates any five (5) days a week with... ...Responsibilities: Provide assistance to customers inquiring about new products... ...review and document customer accounts to ensure better...Hourly payPermanent employmentFull time$48k - $60k per year
...Pension Outsourcing - Customer Service Representative (Remote) ~202604434 ~Montreal, Quebec, Canada ~Toronto, Ontario, Canada ~Full time View favourites Description WTW benefit consultants have deep experience working with organizations of all types and...Full timeWork at officeRemote workWorldwide$18 per hour
...across 450+ companies) Paid Training Representing one of our major clients, The Bank of... ...), through outbound calling to their customers Friendly, Professional and Supportive... ...Qualifications: Experience in sales or Customer services (hotel services, retail, call centre or...Hourly payPermanent employmentFull timeImmediate start- ...diverse range of industries, from food service and customer support to healthcare, logistics, and manufacturing... ...organization. Accountability - We operate with an ownership mentality where... ...You’ll Do We are hiring a Customer Operations Associate to maximize our customers'...Hourly payFull timeInternshipRemote workFlexible hours
- ...commodities and administrative charges for the services provided. The business model allows... ...’s largest investors, owners and operators of infrastructure assets across the... ...York toward the end of 2026! The Customer Care Representative serves as a recognized subject matter...Long term contractFixed term contractWork at officeRemote work
- We are looking for a Collector. No experience required! We will train you We offer the following benefits to our valued employees: Fun, competitive working environment Professional atmosphere Monthly salary plus commission structure negotiable based on experience...Permanent employmentFull time
$19 - $20 per hour
...today. A day in the life of a Financial Service Representative : Build strong relationship by welcoming and engaging customers in person, over the phone, and by email.... ...Secure all required information to fulfill customer applications for products and services with...Full timeStart today- ...swim. Key Purpose: The Sales Operations Associate is responsible for servicing a portfolio of accounts within... ...reviewing the seasonal orderbook per customer in partnership with internal partners... ...including value added services. • Work cross functionally with...Seasonal workWork at officeLocal areaWork from homeFlexible hours
$112k - $154k per year
...for builders and owners who operate with speed and urgency and execute... .... The Revenue Strategy and Operations Team Revenue Strategy &... ...rapidly growing Sales, Presales, Customer Success, Technical Account... ..., Support, and Professional Services. This is an ideal opportunity...Local areaWorldwideShift work$800 - $1400 per month
...Job Description: Customer service Job responsibilities: 1. Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues. 2. Assist players in troubleshooting and resolving game-related...Full timeRelocationShift workNight shiftDay shiftAfternoon shift1 day per week$20 per hour
...passionate about delivering exceptional customer service? Do you thrive in a fast-paced,... ...re seeking Bilingual Customer Service Representatives (English/French) within a leading loyalty... ...possibility of a Permanent Role Operation : Monday-Friday (8 AM – 10 PM ET) and...Long term contractPermanent employmentContract workWork at officeImmediate startRemote workWork from homeMonday to fridayShift work$115k - $140k per year
...strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the Team: The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the...- ...Customer Service Manager We are seeking an experienced Manager to lead our customer service... ...Oversee and contribute to daily operations of the customer service and order entry... ...mentor, and develop customer service representatives to enhance their skills and performance...
$18 - $21 per hour
...Volkswagen Midtown Toronto is currently looking for a Service BDC Representative to add to their team in Toronto. Volkswagen MidTown Toronto is... ...supporting our Service Department by delivering outstanding customer service and assisting clients with their inquiries, appointment...Hourly payLong term contractSummer workWeekend work- ...Responsibilities Delivers exceptional customer experience to Embark customers and... ...assist customer requests for RESP related services over the phone e-mail and online chat including... ...for the bilingual Customer Success Representative role: Fluent in Chinese (Mandarin or...Contract workWork at officeFlexible hoursDay shift
$19.91 per hour
...Purpose Provides support for the daily operations of the Bookstore including working in the bookstore distribution area - shipping and receiving, providing information to customers and assisting with maintenance of the general merchandise. Education High School education...Long term contract$86k - $102k per year
...company values guide our teams and actions: Customer First : We prioritize customer... ...destination for builders, innovators, and operators to come together and challenge the status... ...THE ROLE Team Manager, CA Customer Service We are seeking a natural leader with...Local areaWeekend work$40.63k - $50.79k per year
...Positive, un-big bank like service experience delivered through... ...you play. Member Service Representative DUCA is currently looking... ...delivering outstanding service to customers, known as Members. We are looking... ...are aware of, and adhere to, operating procedures and policies to...Full timeWork at officeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service / Operations Representative. Be the first to apply!
- customer team member Toronto, ON
- customer service representative night shift Toronto, ON
- customer service officer Toronto, ON
- représentant au service à la clientèle anglais Toronto, ON
- conseiller service clientèle Toronto, ON
- customer service advisor Toronto, ON
- customer retention specialist Toronto, ON
- route service sales representative Toronto, ON
- conseiller clientele Toronto, ON
- conseiller clientèle Toronto, ON
