Customer Service Representative - Bilingual - French
$39.94k - $67.5k per yearCencora
Cencora seeks a bilingual customer service representative to support pharmaceutical commercialization services in Canada. The role involves processing orders, managing client inquiries, and coordinating with internal departments in a remote setting based in Ontario.
Responsibilities
- Handle incoming calls and process pharmacy and client orders via phone, email, and fax
- Generate pick tickets through ERP system and coordinate carrier selection for timely delivery
- Maintain accurate backorder information and manage customer account setup and files
- Coordinate with internal departments regarding shipments, returns, credits, and account issues
- Provide courteous customer service and escalate complex issues appropriately
Requirements
- Fluent in English and French (mandatory)
- Post-secondary education or equivalent in related field
- 0-2 years customer service experience
- Proficiency with Microsoft Office suite and order entry systems
- Strong attention to detail and organizational skills
- Ability to multitask in fast-paced environment
Compensation: $39,936 - $67,496 CAD
Vacancy posted 10 days ago
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