Field Service Representative - Canada East - Quebec and Maritimes
SINOBOOM NORTH AMERICA LLC
Job Description
Job Description
Field Service Representative (Canada East – Quebec And Maritimes)
Reporting to: Service & After-Sales Director
Status: Full-Time, Exempt
Travel Requirement: Up to 70% within assigned territory
About the Company
SINOBOOM is dedicated to delivering high-quality aerial work platforms and service solutions that ensure optimal machine performance and customer satisfaction. We focus on innovation, reliability, and operational excellence while fostering a collaborative and performance-driven culture.
About the Role
The Field Service Representative is responsible for managing and executing all service-related activities within an assigned territory. This role ensures equipment reliability, minimizes downtime, and delivers high-quality technical support to customers. The position combines hands-on technical troubleshooting, customer engagement, and training delivery to support both operational performance and customer success.
Key Responsibilities
- Manage and coordinate all field service activities for assigned customers and territory
- Diagnose and resolve mechanical, hydraulic, and electrical issues using technical documentation and diagnostic tools
- Conduct customer site visits and provide remote technical support as required
- Monitor, document, and resolve equipment downtime cases in a timely and effective manner
- Deliver technical training to customers and internal teams on product operation, maintenance, and troubleshooting
- Maintain accurate service records, maintenance logs, and training documentation
- Identify opportunities to support service sales, including parts, repairs, and training services
- Collaborate with Sales and Operations teams to support equipment delivery and customer onboarding
- Ensure compliance with company travel policies and cost-control expectations
- Maintain and promote SINOBOOM’s brand reputation through high-quality service delivery
Qualifications
- Technical diploma in Electro-Mechanical Technology or related field
- Fluent in English (required)
- Fluent in French (preferred but not required)
- Minimum 4 years of experience in maintenance and repair of aerial work platforms or similar industrial equipment
- Excellent communication, customer service, and organizational abilities
- Valid driver’s license and willingness to travel extensively within assigned region
- Self-directed, proactive, and able to work independently in the field
Required Skills
- Advanced troubleshooting of hydraulic, mechanical, and electrical systems
- Strong problem-solving and diagnostic capability
- Ability to deliver clear and effective technical training
Preferred Skills
- Prior experience with aerial lift or construction equipment manufacturers
- Exposure to service sales or aftermarket support processes
- Experience working in a multi-regional or OEM service environment
Vacancy posted 21 days ago
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