Partnerships and Success Specialist

Partnerships and Success Specialist - Toronto, ON (IST2606)

Passionate about healthcare innovation and adoption? Do you love working with people and making complex things feel approachable?

Become a healthcare technology educator, and join Able Innovations as a Partnerships and Success Specialist! Here is your opportunity to play a key role in transforming patient transfers in hospitals and care facilities.

Location: Toronto, ON

Type: Full-Time

Vacancy Status: Existing

Start date: Immediately

Experience: Minimum 2+ years of clinical experience in a hospital setting (Med/Surg, ICU, or ER preferred); primary background as a nurse practitioner, aide, porter, OT, PT, PSW or any healthcare clinician role preferred.

Education: Experience as a preceptor, charge nurse, or clinical educator is a huge plus. You must be comfortable speaking to groups and teaching peers.

About Able Innovations

At Able Innovations, we are redefining how patients are moved in healthcare environments. Our powered transfer platform enables smoother, safer and more dignified patient mobility-empowering healthcare teams and protecting caregivers from injury.

We are currently active in hospitals across Canada and growing. As we expand, we are looking for a people-oriented Partnerships and Success Specialist who can help healthcare teams adopt and embrace this technology with confidence.

About the position

Are you a healthcare clinician looking to leverage your clinical experience in a new, innovative way? Able Innovations is seeking dynamic individuals from the healthcare industry to join our Customer Success Team.

As a Partnerships and Success Specialist you will be providing care for the caregivers. You will serve as the on-site expert, training hospital staff on how to use our cutting-edge technology to improve safety and efficiency. You will represent us as our boots-on-the-ground representative during critical product launches and implementation phases.

This role is ideal for someone who thrives at the intersection of technology, education and human connection .

This role is based in Toronto, ON, with frequent (50%-75%) local and regional travel to healthcare facilities in Canada and the USA. You will be the face of Able Innovations in your territory, with support from our Toronto HQ.

Individuals with current contractual work as nurses, porters or relevant healthcare roles, who are interested in gaining management experience on the side, are encouraged to apply for this opportunity.

Why Join the Able Innovations?

• Tech & Innovation Exposure: Gain valuable experience in the MedTech industry and add "Clinical Educator" to your resume.
• Support Your Colleagues: Our technology is designed to reduce staff injury and burnout. You will be the champion helping other nurses work safer.
• No Bedside Stress: No patient ratios, no charting, and no medication passes. Your focus is entirely on education, support, and technology adoption.

Responsibilities

• On-Site Training: Lead hands-on training sessions for hospital staff (nurses, porters, techs) on the safe and effective use of Able Innovations equipment.
• Go-Live Support: Provide "at-the-elbow" support during shift changes and peak hours to ensure staff feel confident using the new technology in real-time.
• Clinical Advocacy: Bridge the gap between engineering and nursing. Translate technical features into clinical benefits.
• Adoption Monitoring: Observe usage on the floor, identify barriers to adoption, and gently encourage hesitant staff to try the new workflow.
• Feedback Loop: Report site-specific feedback, bugs, or wins back to the Able Innovations headquarters to help us improve our product.

You will be successful if you are:

• Passionate about healthcare technology and innovation.
• Love working with people and can make complex things feel approachable.
• Experienced in clinical education, implementation, or client support in healthcare settings.
• A clear communicator - comfortable leading both group demos and 1-on-1 support.
• Resourceful, organized, and thrive in fast-paced environments.
• Open to frequent travel across North America.

Qualifications

• Experience as a Registered Nurse (RN), RPN/LPN, Nursing Aide, Porter, OT, PT, PSW or any healthcare clinician role.
• Minimum 2+ years of clinical experience in a hospital setting (Med/Surg, ICU, or ER) preferred.
• Experience as a preceptor, charge nurse, or clinical educator is a huge plus. You must be comfortable speaking to groups and teaching peers.
• Ability to be comfortable with learning new hardware/software and troubleshooting basic issues.
• Personality that is approachable, empathetic and persuasive.
• Valid G or G2 driver's license and eligibility for cross-border travel (US).

Equal-Opportunity Employer Statement

Able Innovations is proud to be an equal-opportunity employer. We embrace diversity and are committed to creating an equitable and inclusive workplace. All aspects of employment are decided based on qualifications, merit, and business need. We do not discriminate on the basis of race, colour, religion, ethnic origin, marital status, age, place of origin, ancestry, physical or mental disability, creed, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, citizenship, record of offenses, veteran status or any other status protected under federal, provincial, or local law.

Hiring Transparency & AI Disclosure

At Able Innovations, we prioritize a fair and transparent recruitment process. While we use application Q&A to verify basic qualifications, we do not use artificial intelligence (AI) to screen, assess, or select applicants; every application is personally reviewed by a member of our hiring team. During interviews, we may use an automated notetaker to ensure accuracy and we will always ask for your explicit consent before using this tool. Its use is strictly for documentation, not assessment. All final decisions regarding interviews and hiring are made by a human team member.