BUSINESS TRANSFORMATION CONSULTANT

 

Job ID: 66270

Job Category: Information & Technology

Division & Section: Technology Services, Technology Standardization Delivery

Work Location: Metro Hall, 55 John St, Toronto, ON

Job Type & Duration: Full-time,Permanent vacancy

Salary Range: $89,337 - $132,880

Shift Information: Monday to Friday, 35 hours per week 

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 05-Aug-2026 to 19-Aug-2026

Job Summary:

To provide analytical services that contribute to and support business process improvements and standardization in the transformation of City services that use Technology assets and processes.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Prepares business cases, project charters, concept documentation, project plans and related materials that contribute to City initiatives and the effective use of Technology assets and services that will lead to service efficiencies and optimization of resources
• Documents and analyzes business processes, business requirements, input costs and output levels and conducts workflow analysis and business process modelling.
• Provides documentation, including but not limited to requirements definitions, cost estimations, environmental scans, process models and technology roadmaps in support of all stages (Concept, Definition, Planning, Execution) of a project or initiative.
• Conducts analyses to measure the effectiveness of technology solutions and service delivery methods and processes.
• Evaluates and makes recommendations on alternative methods of delivering technology solutions.
• Designs or modifies business processes in accordance with the Business Process Model and Notation (BPMN) standard.
• Designs or modifies technology solutions for administering the delivery of service and tracking the cost and effectiveness of service delivery.
• Prepares reports to management supporting recommendations on changes in technology solutions, business methods and business processes including appropriate staffing levels and resource allocation.
• Documents or contributes to product visions, user cases, user case models and supplementary specifications including screen mock-ups, report mock-ups and business rules.
• Conducts studies on the feasibility of integrating technology and processes to deliver a range of support services.
• Identifies, analyzes, rationalizes and optimizes business processes, inputs and outputs at a detailed level by interviewing, documenting and facilitating business process review/re-engineering sessions with stakeholders
• Initiates and conducts, in coordination with divisional business representatives, research and analysis on opportunities to employ emerging technologies and/or process redesign to effectively deliver City services.
• Identifies potential technology business integration opportunities through knowledge of industry trends and related divisional technology projects.
• Organizes, participates and conducts proof-of-concept initiatives with client stakeholders that will assist in the determination of adopting new technologies and processes.
• Provides support, in collaboration with the client community and with key inputs from all Technology sections, to a central library of concepts and standards that will streamline capital business case creation and contribute to the overall Technology Portfolio
• Contributes and builds a Business Transformation Centre of Excellence through ongoing interaction and sharing of best practices and standards with Business Analysts across all divisions
• Contributes to developing standards by coordinating the development, review and approval of standards through governance committees.
• Liaises and communicates with other members of Architecture and Portfolio Delivery and Technology service providers to ensure optimization of efforts and increased cross-collaboration.
• Contributes to the creation of unit work plans 

Key Qualifications:

 

Your application for the role of Business Transformation Consultant should describe your qualifications as they relate to:

1. Post-secondary education in business, computer sciences, industrial engineering, or in a discipline pertinent to the job function or an equivalent combination of education and experience.
2. Experience working in the Information & Technology Industry: Technical feasibility mapping, Technical assessments, reviewing technical requirements.
3. Extensive experience in business analysis, including elicitation and management of business requirements, and contributing to RFQ, RFP and RFI processes.
4. Extensive experience in the development, documentation, implementation, and governance of technology standards, policies, procedures, and best practices.
5. Extensive experience analyzing and implementing business process modelling, business process improvement, strategic plans, and management structure development.
6. Experience managing development of technology standards and policies
7. Experience with stakeholder management with a high level of ability to influence and negotiate outcomes effectively with a broad spectrum of diverse stakeholders.
8. Experience with project management, including planning, implementation, and post implementation support considered an asset.
9. Experience with the implementation of ITIL framework and other architectural frameworks considered an asset.
10. Superior analytical, interpersonal and problem-solving skills.
11. Strong negotiation, mediation and conflict resolution skills with an excellent ability to influence results.
12. Good organization skills with the ability to handle multiple tasks and projects concurrently and meet deadlines.

 

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.