Business Transformation - Senior Manager - Financial Services - Retail Banking Consulting

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The Opportunity

Our team is looking for exceptional, driven, and passionate individuals with an entrepreneurial mindset, energy, and a desire to succeed. As part of this team, you will help develop and grow EY’s Retail Banking Financial Services team. The Retail Banking and Financial Services group provides a broad spectrum of advisory services across retail banking operations, product and channel optimization, customer experience enhancement, regulatory compliance, and digital transformation initiatives.

We are seeking energized, motivated leaders with experience helping retail banks transform their operations. Working closely with our clients, you will offer insights and advice, support them in making strategic decisions, navigate the implementation of technology and operational workflows, and guide teams through the transformation journey.

Our engagements span from strategic assessments and target operating model designs to system/vendor selections, technology and data architecture design, and implementation support for mid to large-scale transformation opportunities.

This job posting relates to an existing vacancy within our organization.

Your Key Responsibilities

• Lead Multiple Client Engagements: Manage and lead the delivery of small and large/complex client engagements, overseeing planning, execution, stakeholder management, and delivering strategic outcomes.
• Provide subject matter guidance to team members based on experience and knowledge of the retail banking industry and experience with technology and operations projects.
• Business & Practice Development: Assist the partner and the team by leading and managing business development initiatives, including developing proposals and scoping documents, and proactively building relationships with clients and peers at EY.
• Team Management: Support people development through activities such as recruitment, mentoring, and counseling programs.
• Account Management & Financials: Oversee engagement financials to maintain profitability and efficient resource allocation, as well as ensure compliance with internal risk and oversight procedures.
• Growth Strategy Execution: Collaborate with the partner, other practices, and the team to execute growth strategies and initiatives.

Skills and Attributes for Success

• Strong knowledge and experience in the retail banking industry (e.g., customer experience, operational efficiency, regulatory compliance, and digital banking solutions).
• Proven delivery leadership and people management experience in retail banking projects.
• Excellent written and verbal communication skills for report writing and client presentations.
• A structured approach to critical problem-solving.
• Ability to lead and supervise project teams in a collaborative environment, providing valuable insights and high-impact solutions to client issues.
• High motivation, a self-starting attitude, and the ability to think outside the box while thriving on new challenges.

To Qualify for the Role You Must Have

• A successful track record leading projects (10 years+) in the retail banking industry, gained through experience working at a retail bank, a top-tier consulting firm, or a specialist financial services consultancy.
• Experience in leading sales collateral such as proposal responses.
• Strong business writing, presentation, and stakeholder management skills.
• Experience in coaching and mentoring team members.
• Extensive experience in project and program delivery.
• Deep understanding of current market trends in the retail banking industry and subject matter expertise.

Ideally, You’ll Also Have

• A good understanding of one or more of the following: retail banking operations, customer journey mapping, product development, P&L knowledge, regulatory compliance, channel optimization, and digital transformation.
• Experience with financial institutions, retail banking, or fintech companies would be preferred.
• Prior experience in consulting is preferred.

What We Look For

• As a valued member of the team and leader, we are looking for applicants who are keen, dynamic, and flexible—who enjoy a variety of challenges and offer diverse insights.

What We Offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture built on high-performance teaming, where everyone can achieve their potential and contribute to building a better working world for our people, clients, and communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes comprehensive medical, prescription drug, and dental coverage, a defined contribution pension plan, a generous vacation policy, firm-paid days for extended weekends, statutory holidays, and paid personal days (based on province of residence), along with a range of exciting programs and benefits designed to support your physical, financial, and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry.
• Learning opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

Inclusiveness at EY 

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. 

Learn about our commitment to Inclusiveness at

EY | Building a better working world 

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