Senior Business Consultant

Senior Business Consultant

Position Description
This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time. 

We are seeking a collaborative and strategic Business Transformation & Process Improvement Lead to drive organizational change, operational excellence, and business process optimization initiatives. In this role, you will partner with stakeholders across the organization to identify opportunities for improvement, design scalable solutions, and lead transformation projects that enhance efficiency, effectiveness, and business outcomes.

The successful candidate brings strong analytical, facilitation, and change management skills, along with a passion for solving complex business challenges and delivering measurable value.

Your future duties and responsibilities
Lead business transformation, operational excellence, and continuous improvement initiatives aligned with organizational objectives.
Analyze current-state business processes, identify inefficiencies, risks, and gaps, and recommend practical, scalable solutions.
Drive end-to-end process improvement efforts, including process mapping, root cause analysis, KPI development, and performance measurement.
Facilitate cross-functional workshops, stakeholder discussions, and working sessions to define business requirements and future-state processes.
Develop and implement change management strategies that support stakeholder engagement, adoption, and successful delivery of initiatives.
Partner with business leaders and project teams to assess opportunities, prioritize improvements, and establish transformation roadmaps.
Provide strategic consulting and business analysis support to enable informed decision-making and sustainable business outcomes.
Monitor, evaluate, and report on project performance, benefits realization, and continuous improvement opportunities.
Foster a culture of innovation, collaboration, and continuous improvement across teams.

Required qualifications to be successful in this role
10+ years of experience in business transformation, process improvement, operational excellence, management consulting, business analysis, or a related field.
Bachelor's degree in Business Administration, Management, Operations, Engineering, or a related field, or an equivalent combination of education and experience.
Proven experience leading large-scale business transformation and process optimization initiatives.
Strong expertise in process mapping, business process re-engineering, root cause analysis, and performance improvement methodologies.
Demonstrated experience leading change management activities and driving stakeholder adoption in complex environments.
Ability to facilitate workshops and influence decision-making across diverse stakeholder groups, including senior leadership.
Strong analytical, strategic thinking, and problem-solving capabilities.
Excellent communication, presentation, and relationship management skills.
Experience defining, implementing, and monitoring KPIs and operational performance metrics.
Bachelor's degree in Business Administration, Commerce, Engineering, Operations Management, or a related discipline, or an equivalent combination of education and experience.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy.

#LI-GS!

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email . Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.