senior business analyst.

We are seeking a highly accomplished Senior Business Analyst for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a premier analytical and product management capacity, specializing in requirements elicitation, process re-engineering, and Agile backlog governance across complex digital solutions.

As a principal business analyst, you will bridge the gap between business owners, system architects, UI/UX designers, and external vendors. Operating within a hybrid work model, you will translate complex business and technical requirements into actionable user stories, refine product backlogs, and ensure seamless project delivery within fast-paced Agile environments.

Location: Toronto, ON

Assignment Type: Hybrid (3 days per week onsite)

Contract Duration: 8-month contract

Advantages
High-Impact Agile Scope: Lead requirements elicitation and backlog refinement for complex digital product enhancements.

Product & Vendor Leadership: Collaborate directly with product owners, technical leads, and external vendors to drive product delivery.

Modern Agile Frameworks: Apply diverse Agile methodologies and tooling (Jira, Asana, Confluence) across sprint reviews and retrospectives.

Balanced Work Structure: Enjoy a flexible hybrid work model combining onsite collaboration with remote flexibility.

Responsibilities
Collaborate across cross-functional teams—including business leads, architects, developers, and UI/UX designers—to capture business, integration, data, and non-functional requirements.

Work alongside product owners and external vendors to create, refine, and prioritize user stories while managing product backlogs using Jira and Asana.

Participate actively in Agile ceremonies, including sprint planning, daily stand-ups, product demos, sprint reviews, and retrospectives.

Document business and system solution specifications using formal Agile techniques and support the creation of end-to-end functional test scripts.

Facilitate stakeholder alignment meetings, preparing agendas, tracking action items, and ensuring clear post-meeting follow-ups.

Assist with project governance and initiation by drafting project artifacts, status reports, and business cases.

Identify project risks, technical assumptions, and system constraints, communicating impact effectively to internal and external stakeholders.

Define, track, and report on key performance indicators (KPIs) and customer experience metrics on a regular cadence.

Partner with Project Managers to drive continuous process improvements, optimizing team velocity, quality, and time-to-market.

Manage concurrent work assignments, balance competing priorities, and consistently meet project deadlines in a fast-paced environment.

Qualifications
Core Requirements & Business Analysis Experience
Professional BA & Product Experience: 5 to 7 years of progressive experience in IT Business Analysis, Product Management, project management, or vendor management.

Agile Execution: 3+ years of hands-on experience working on medium-to-high complexity Agile initiatives.

Requirements & Process Design: Proven experience with formal requirements elicitation, process mapping, re-engineering, data analysis, and system implementation.

Agile Methodology Knowledge: In-depth understanding of multiple Agile methodologies with the ability to apply appropriate techniques based on project needs.

Tooling Proficiency: Hands-on experience supporting product enhancement workflows using Jira, Asana, Confluence, or similar tracking tools.

Preferred Assets
Education: Bachelor’s or Master’s degree in Business, Computer Science, Engineering, or a related discipline.

Agile Certifications: Certified Scrum Product Owner (CSPO) or Certified ScrumMaster (CSM) designations.

Technical & Integration Knowledge: Familiarity with Software Development Life Cycle (SDLC) best practices, ITSM frameworks, process mapping techniques, and data integration principles (e.g., HL7/FHIR, XML messaging).

Public Sector Context: Prior experience working within public sector or regulated environments is preferred.

Summary
If you're interested in the "Senior Business Analyst" role based in Toronto, we encourage you to apply online at Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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