senior business analyst.

We are seeking an experienced Senior Business Analyst to support the modernization and expansion of digital identity and access management solutions. In this role, you will translate strategic business outcomes, operational requirements, and compliance standards into implementation-ready specifications, user stories, and testable acceptance criteria. Working across multi-stakeholder environments, you will analyze current-state workflows, evaluate operational impacts, resolve process gaps, and ensure seamless alignment between existing operational systems and future-state digital backlogs.

Location: Toronto, ON (Hybrid – up to 3 days onsite)

Duration: 12-month contract

Public Sector Experience: Must Have.

Advantages
Identity Domain Specialization: Drive high-value requirements across authentication, authorization, and digital identity platforms.

Complex Interoperability Impact: Shape end-to-end data mappings, process workflows, and interoperability standards.

Agile & ADO Exposure: Lead backlog refinement, user story creation, and requirements traceability using Azure DevOps.

Flexible Hybrid Setup: Enjoy schedule balance with a hybrid model of up to 3 days onsite in Toronto.

Responsibilities
Analyze and decompose complex business workflows, data needs, decision logic, and exceptions into precise technical specifications and system documentation.

Research core Identity and Access Management (IAM) concepts—including digital identity, authentication, authorization, consent, privacy, and access governance—to resolve process inconsistencies.

Define clear, testable acceptance criteria aligned with business rules, enterprise architecture, security protocols, and integration requirements.

Develop and manage detailed data requirements, including data structures, element mappings, and data flow diagrams supporting interoperability.

Use Azure DevOps (ADO) to refine backlogs, organize user stories, manage work items, track delivery progress, and ensure items meet the Definition of Ready.

Lead discovery sessions and stakeholder workshops to elicit business needs and build alignment across product owners, architects, integrators, and test teams.

Support Agile delivery ceremonies, maintain end-to-end requirements traceability, and produce high-quality functional documentation.

Conduct operational gap analyses, triage issues, and document partner engagement processes to support ongoing service operations and future capability rollouts.

Qualifications
Business Analysis Seniority: 7+ years of dedicated Business Analysis experience, including 3+ years in senior BA roles supporting large-scale digital or identity-related programs (Strictly Required).

Requirements & Workflow Mastery: Proven experience developing detailed, testable requirements, process flows, functional specifications, and implementation-ready documentation (Strictly Required).

IAM & Digital Identity Expertise: Direct experience within digital identity, access management, authentication, authorization, or interoperability domains (Strictly Required).

Data Requirements & Interoperability: Demonstrated experience defining data elements, structures, mappings, and data flows to support system interoperability (Strictly Required).

Azure DevOps (ADO) Proficiency: Hands-on experience using Azure DevOps to organize backlogs, manage work items, and write detailed user stories (Strictly Required).

Public/Health Sector Context: Proven experience navigating multi-stakeholder public-sector or health-sector environments (Strictly Required).

Stakeholder Collaboration: Track record of leading discovery sessions and building consensus across business stakeholders, technical architects, and vendor teams.

Nice-to-Have Assets:
Knowledge of digital identity protocols and standards (OIDC, OAuth 2.0, SAML, NIST 800-63).

Familiarity with public-sector privacy, governance, and cybersecurity frameworks.

Experience utilizing collaboration tools such as Confluence, Miro, Lucidchart, and Visio.

Summary
If you're interested in the "Senior Business Analyst" role based in Toronto, we encourage you to apply online at
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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