senior business analyst.

We are seeking a highly accomplished Senior Business Analyst with deep expertise in the Salesforce ecosystem and public sector cloud solutions to lead the business requirements architecture for a mission-critical Funding Management System (FMS). In this role, you will act as the principal business-to-technical anchor for the Regions and Sector Capacity and Performance (SCP) portfolios. You will capture, deconstruct, and translate complex resource allocation and grant management workflows into testable technical blueprints. Collaborating closely with external implementation vendors and institutional subject matter experts (SMEs), you will refine sprint deliverables and help shape the organization's overarching Enterprise CRM Roadmap.

Location: Toronto, ON (Fully Onsite, subject to hiring manager's discretion)

Duration: 12-month contract.

Advantages
High-Profile Enterprise Impact: Lead the business architecture for a foundational system managing substantial regional healthcare resource allocations and funding distributions.

Advanced Salesforce Sandbox Exposure: Deepen your technical market value by driving customization requirements for the cutting-edge Salesforce Public Sector Solutions (PSS) and Grantmaking frameworks.

Vendor Advisory Autonomy: Act as the critical client-side validation authority, ensuring third-party technical implementations match complex public sector business logic.

Long-Term Contract Runway: Secure a stable 12-month enterprise engagement within a highly governed public sector IT delivery framework.

Responsibilities
Salesforce Requirements Engineering: Lead continuous business analysis and requirement definition tracks for the FMS platform, ensuring that complex grantmaking, transfer payments, and healthcare funding workflows are accurately mapped into Salesforce functional specifications.

SME Integration & Representation: Serve as the primary, single point of contact representing institutional business units and healthcare funding SMEs to ensure technical development teams build appropriate system functionality.

Agile Sprint Orchestration: Actively drive sprint planning loops, lead backlog refinement sessions, participate in Sprint Reviews, and manage backlog priorities under a structured Agile Scrum framework.

User Story Architecture: Author, refine, and maintain detailed, technical User Stories and acceptance criteria within project management systems to govern vendor delivery pipelines.

Integration Lifecycle Analysis: Document and map technical data exchanges, boundary boundaries, and business rules governing data flows between Salesforce and interconnected third-party legacy databases or financial applications.

User Acceptance Testing (UAT) Support: Guide and support business stakeholders during UAT phases—assisting in test case validation, monitoring defect triage metrics, and verifying that vendor software configurations meet strict operational readiness targets.

Strategic Roadmap Consultation: Partner with cross-functional leadership to identify net-new operational capabilities, consulting on long-term scalability and business transformation initiatives for the Enterprise CRM Roadmap.

Qualifications
Core Business Analysis Seniority: 5+ years of progressive professional experience leading business analysis, requirement elicitation, and system transformation initiatives within mature IT landscapes.

Public Sector Salesforce Domain Depth: Minimum of 3+ years of dedicated professional experience developing and deploying complete Salesforce CRM solutions tailored to public sector operational frameworks.

Salesforce Core Module Acumen: 5+ years of hands-on experience working with Salesforce PSS Grantmaking or closely related enterprise clouds (such as Nonprofit Cloud, Public Sector Solutions, Health Cloud, or Sales Cloud modules).

Agile Delivery Mastery: 5+ years of structured experience executing software delivery using Agile Scrum methodologies, running rapid sprint ceremonies, and managing product backlogs.

Azure DevOps Toolchain Literacy: 5+ years of practical experience working within Microsoft Azure DevOps for end-to-end requirement management, epic/feature mapping, and professional User Story creation.

Systems Integration Experience: 3+ years of technical analysis experience detailing data structures and data flow models for Salesforce integrations with third-party systems.

Soft Skills: Superior critical thinking, consultative diplomacy, and verbal/written communication mechanics, with an established history of drafting formal briefing notes and facilitating alignment across diverse executive networks.

Education: Bachelor’s degree in Computer Science, Business Administration, or an approved equivalent combination of education and senior professional analysis experience.

Highly Desirable Assets:
Formal industry credentials such as Salesforce Certified Business Analyst, Certified Nonprofit Cloud Consultant, or IIBA CCBA/CBAP certifications.

Experience navigating public sector transfer payment administration, corporate financial accounting protocols (CPA baseline awareness), or clinical resource planning pipelines.

Summary
If you're interested in the "Senior Business Analyst" role based in Toronto, we encourage you to apply online at Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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