senior business analyst.

We are seeking an experienced Senior Business Analyst to lead and execute comprehensive business analysis, process re-engineering, and technical requirements planning for major IT initiatives. In this role, you will bridge the gap between business operations and technical delivery teams by facilitating requirement gathering sessions, designing future-state process maps, writing business cases, and conducting options analyses. Leveraging expertise in service management frameworks and enterprise solution capabilities, you will ensure all functional specifications align strictly with organizational standards, architectural roadmaps, and business transformation goals.

Location: Toronto, ON (Fully Onsite – 5 days/week required)

Duration: 12-month contract.

Advantages
Enterprise Dynamics 365 Focus: Drive high-value process improvements leveraging Microsoft Dynamics 365 Customer Service and Power Platform tools.

Strategic Artifact Ownership: Lead end-to-end authoring of executive business cases, options analyses, context diagrams, and process models.

End-to-End SDLC Impact: Influence every phase of delivery from initial feasibility and requirements discovery through to UAT and change management.

Collaborative Onsite Environment: Partner closely with cross-functional technical teams and business leads in a structured 5-day onsite workspace.

Responsibilities
Business Analysis & Requirement Engineering: Lead end-to-end business analysis to assess business challenges, conducting JAD workshops and interviews to gather, document, and confirm functional and technical requirements.

Process Re-Engineering & Workflow Mapping: Apply business process re-engineering concepts to design current-state and future-state process maps, context diagrams, use case models, and systems diagrams.

Business Case & Options Analysis: Author detailed business cases, feasibility studies, cost-benefit analyses, and options evaluations to justify technology investments and service delivery models.

Service Management & Platform Alignment: Implement process best practices across Customer Service, Case Management, and Inquiry Management utilizing Microsoft Dynamics 365 Customer Service and Power Platform capabilities.

Stakeholder Management & Assessment: Develop stakeholder maps, conduct readiness assessments, and build traceability matrices to ensure clear alignment between business goals and IT deliverables.

Full SDLC & Quality Oversight: Support the entire software development lifecycle—including user interface design, gap analysis, database concepts, quality assurance, and change management—to ensure high-performing solution delivery.

Governance & Performance Tracking: Establish performance metrics, monitor project progress, support risk management and disaster recovery planning, and ensure compliance with enterprise business architecture policies.

Qualifications
Customer Service & Case Management Expertise: Demonstrated experience implementing best practices for Customer Service, Case Management, and Inquiry Management leveraging Microsoft Dynamics 365 Customer Service and Power Platform capabilities (Strictly Required).

Technical Business Analysis Leadership: Extensive experience leading business analysis on complex IT projects to evaluate business problems and author formal technical requirements (Strictly Required).

Diagramming & Modeling Mastery: Hands-on experience developing context diagrams, use cases, use case models, and system diagrams (Strictly Required).

Process & Stakeholder Mapping: Proven experience building detailed process maps, stakeholder maps, and organizational readiness assessments (Strictly Required).

Business Case & Options Analysis: Proven track record writing end-to-end business cases, conducting feasibility studies, options analyses, and cost-benefit evaluations (Strictly Required).

Workshop Facilitation & Requirements Elicitation: Strong background leading in-depth JAD sessions and workshops to define business rules, user interface specifications, and non-functional requirements.

Soft Skills: Superior analytical reasoning, executive report writing, presentation skills, and the ability to communicate complex designs clearly to non-technical stakeholders.

Summary
If you're interested in the "Senior Business Analyst" role based in Toronto, we encourage you to apply online at
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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