Process Consultant (Business Discovery and Optimization)
$65 per hourTemporary
Our client, a Top 5 Canadian Bank, is looking to hire a Process Consultant (Business Discovery and Optimization) for a 12-month contract (with potential extension or conversion to FTE). This is a hybrid position based in Toronto. Responsibilities:
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- Provide in-depth business analysis and process consultation to support Enterprise Digital & AI Enablement in improving operational and business processes.
- Identify process inefficiencies, assess impacts, and recommend actionable solutions that enhance client and employee experiences.
- Develop detailed current and future state process maps to identify improvement opportunities.
- Facilitate collaboration and brainstorming sessions with cross-functional stakeholders using tools such as FigJam or Mural.
- Analyze data to extract insights, perform cost-benefit analysis, and support decision-making.
- Lead or support moderate-complexity initiatives to enhance or optimize business processes, products, or services.
- Participate in enterprise projects, contributing process engineering expertise and continuous improvement recommendations.
- Minimum 3 years' experience in process engineering using Lean or Six Sigma methodologies.
- Proficiency with Microsoft Visio and Microsoft 365 Suite (Excel, PowerPoint, Teams, etc.).
- 2+ years' experience using collaboration and process mapping tools such as FigJam or Mural.
- Strong ability to quickly grasp high-level business concepts and translate them into detailed process maps.
- Proven experience designing future state processes based on ideation and solutioning sessions.
- Knowledge of approaches, tools, and techniques to identify, anticipate, and resolve organizational or process challenges.
- Prior experience within Financial Institutions or Banking operations (call centres, back office, or branch processes).
- Understanding of people change management principles.
- Lean Six Sigma Green Belt certification.
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Vacancy posted more than 2 months ago
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