IT Helpdesk Analyst (Remote)

Repeatedly voted one of Montreal’s Top Employers and Employer of the Year for the 2022 Mercuriades Awards, Rodeo FX is a high-end creative company offering services in visual effects, advertising, animation, and experiential.
Rodeo FX is a creative partner to the world’s best storytellers including Netflix, HBO, Disney, Marvel, Amazon Studios, Warner Bros. Current projects include Dune: Prophecy, Silo Season 2 and Sonic 3 . Recently released projects include The Rings of Power S eason 2 , Venom: The Last Dance, Taika Waitit's Time Bandits, and House of the Dragon Season 2.
Our mission is to give our talent the freedom, resources, and environment they need to produce high-quality work and thrive in a stimulating, collaborative, and supportive setting.
Due to their critical role in pipeline stability, hands-on technical support, hardware deployment, and immediate system troubleshooting, members of the I.T. department are expected to work from the studio five days per week. This on-site presence ensures rapid intervention, minimizes production downtime, and maintains the necessary technical proximity to support our production teams efficiently.
The Service Desk Technician provides first-line technical support for all VFX artists and production teams, both in-studio and remotely. They are responsible for installing and configuring workstations, troubleshooting hardware and software issues, supporting the continuity of creative operations, and maintaining a stable and high-performing work environment.

This role requires a strong understanding of the technical needs in VFX environments (Windows/Linux/macOS, artistic pipelines, specialized tools), the ability to effectively prioritize tasks, and excellent customer service skills.
Technical Support
Provide Level 1–2 technical support (workstations, network, peripherals, internal tools access, software licensing).
Diagnose and resolve incidents quickly to minimize impact on VFX production.
Support Infrastructure team projects and help identify recurring issues.
Assist IT technicians at other studio locations.
Prepare, configure, and deploy workstations for artists and technical departments (Windows/Linux/macOS).
Install specialized software and ensure pipeline compatibility.
Maintain hardware inventory (high-performance GPUs, graphic tablets, specialized peripherals) and manage lifecycle.
Provide hardware support for the render farm.
Desk Installations
Plan and execute internal desk moves (adding or relocating artists, reconfiguring workspaces).
Ensure proper network connectivity (wired, fiber, VLAN), power, multi-screen setup, and ergonomic arrangements.
Coordinate with the Facilities team to ensure safe, studio-compliant installations.
Post-Production Support
Provide specialized technical support for projection and review sessions (dailies, client reviews, screenings).
Maintain editing and viewing stations (calibration, codecs, color monitoring, playback pipeline).
1 to 5 years of experience in technical support in a VFX, post-production, or mission-critical IT environment.

• Strong knowledge of Windows, macOS, and Linux systems (user account management, drivers, updates, basic scripting in Python and PowerShell).
• JIRA) and deployment tools (Ansible, Intune, Kandji).
• Familiarity with VFX/post-production software (Autodesk & Adobe suites, Nuke, Houdini, Unreal).
• Good understanding of networking (TCP/IP, DNS, DHCP, VPN, VLAN).
• Experience with remote desktop tools such as HP RGS / Teradici / Anyware is a plus.
• Excellent interpersonal and customer service skills.

Full-time, Permanent Contract;

• 5 days on-site required.
• 5 paid sick/personal days;
• 2 additional statutory holidays in the winter holidays;
• Group Insurance, access to Dialogue online support and to an Employee Assistance Program (EAP);
• Discounts on public transports, several spas, sports classes, art center, cafes, furniture and several other local businesses.

#Diversity : At Rodeo FX, diversity is a core value. Every team member brings unique insight that strengthens our creativity, challenges our thinking, and helps us deliver better work.
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