Front desk supervisor

Work place : 1050 Rue De La Gauchetière O, Montréal, QC H3B 4C9

Status: Full-time

Salary : 65 000$ per year

Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to the Bell Centre and also by 1000 de la Gauchetière. This iconic and emblematic hotel in Montreal was completely renovated in 2021, with 36 floors, 614 rooms, 13 suites, 25 meeting rooms and can accommodate up to 1000 customers. If you are looking for a stylish and modern work environment, join the inspiring team of one of the largest hotels in downtown Montreal.

Reporting to the Director of Reception, the Reception Supervisor is responsible for overseeing the daily operations of the establishment's reception, as well as leading and supporting the team of receptionists to ensure quality service to the clients.

Responsibilities:

• Supervise reception activities, including check-in, check-out, guest special requests, and reservations.
• Provide exceptional customer service by welcoming guests, addressing their inquiries, and professionally resolving issues.
• Guide, train, and mentor team members, ensuring adherence to service standards and establishment policies.
• Manage work schedules, leaves, and replacements to ensure adequate coverage at all times.
• Coordinate with other departments to ensure smooth communication and efficient issue resolution.
• Handle guest complaints proactively and responsively to ensure their satisfaction.
• Ensure compliance with check-in, check-out procedures, as well as security and confidentiality policies.
• Perform administrative tasks such as compiling reports, maintaining records, and managing billing.
• Maintain a clean, organized, and welcoming environment at the reception.

Qualifications and Required Skills:

• A college degree in hospitality is an asset.
• Previous reception experience, with a minimum of 3 years in a supervisory role.
• Excellent communication and customer service skills.
• Ability to work under pressure and manage delicate situations.
• Strong leadership skills and the ability to motivate and develop a team.
• Solid organizational skills and attention to detail.
• Proficiency in hotel management systems and computer tools.
• Familiarity with standard operational procedures in the hotel industry.

Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.

Who are we:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: .

Why join our team:

Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more.

We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.