Front Desk Agent — Guest service Ambassador - Full Time

Working at Vogue means choosing excellence with style .

Located in the heart of the Golden Square Mile, our hotel embodies contemporary luxury with a unique Montreal touch. Recently renovated, our establishment combines refinement, personalized service and a boutique atmosphere. Our team makes the difference. Each member of staff contributes to creating a five-star customer experience, in a professional, warm and human working environment.

Why choose the Vogue Hotel?

In addition to being part of a prestigious hotel, you benefit from several interesting advantages:

• Competitive salary

• Comprehensive group insurance program

• Retirement savings plan with employer contribution

• Vacation, Social Leave and Paid Holidays

• Uniforms provided

• Paid training and advancement opportunities within Artifact, a growing group

• Healthy, safe and unionized workplace

• Inclusive and collaborative atmosphere

• Many more to discover!

Your role in the team

Reporting to the manager on duty, the front desk agent acts as the first point of contact with customers. He ensures a warm and professional welcome, while ensuring the quality of the guest experience at every stage of the stay. This role involves working closely with the other departments of the hotel.

Tasks

• Classify the business transactions carried out during the day;

• Verify and correct transaction records and update hotel guest invoices;

• Balance the accounts and close the cash registers of the various points of sale and the reception;

• Produce and transmit daily income reports and other administrative reports;

• Welcoming guests on arrival, checking booking details and offering additional services;

• Obtain payment guarantees;

• Provide information on the establishment, tourist attractions and activities in the region;

• Make complete reservations and respond to requests for information and changes;

• Receive mail or messages intended for customers and ensure their distribution;

• Ensure the safety of customers and their property;

• To process and follow up on customer comments and complaints;

• Check out customers and check their satisfaction;

• Use the communication tools provided and required by the hotel.

Timetables

Availability during the day, evening, weekends and holidays. Flexibility and team spirit are essential.

Essential Skills

• Fluency in French and English;

• Ability to make monetary transactions;

• Interest in customer service;

• Intermediate overall fluency with computers, especially with Excel.

• Opera PMS (asset)

Expected Skills

• Professionalism, autonomy, integrity;

• Sense of initiative and versatility;

• Sense of welcome and customer service;

• Sense of responsibility and autonomy;

• Integrity and transparency;

• Sense of initiative, organization and versatility;

• Good stress management;

• Method, speed and precision.

Artifact Group at a glance:
Artifact Group is a private investment and property management company specializing in the acquisition and valuation of real estate assets and recognized for its expertise in hospitality. Over the years, we have built a portfolio of award-winning properties in Canada and the United States. Among them, the Vogue Hotel Montreal Downtown, Curio Collection by Hilton , the first Curio Collection address in Canada, was distinguished by Hilton as "Curio Collection Conversion of the Year 2022" for the Americas.

Joining our team means joining a stimulating environment, where excellence and passion for service make all the difference. Do you have the talent and motivation? We have the right position for you!