bilingual help desk support.

Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?

Do you have outstanding relationships and a creative streak?

If so, this role may be for you! We are looking for a Bilingual Help Desk Support Junior who will be responsible for treating incident and service request for customer equipment and Invoicing.

12 month contract with possibility of extension

Advantages
•Location: Montreal, Quebec
•Payrate: $28/h
•Global opportunities for professional growth and development
• Hybrid position

Responsibilities
Roles and Responsibilities:
~Responsible for providing user support and maintenance for agreed upon IT service levels.
Identify production issues, respond to support calls from business units, and managing production incidents from inception to resolution.
Continue to monitor applications and systems and escalate issues as required.

Qualifications
Qualification includes:
Experience supporting client production issues;
Solid customer service and communication skills
Undergraduate degree or technical diploma or equivalent.

Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis.

Summary
If this position sounds like a good fit for you please APPLY ONLINE at Randstad.ca
Note: only qualified candidate will be contacted

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process. show more