Front desk manager

Work Location: 1808 Sherbrooke Street West, Montreal, Quebec H3H 1E5
Status: Full-time
Salary: Starting at $60,000 per year

Are you interested in working in an environment inspired by Japanese philosophy? Are you naturally minimalist, organized, and refined in your approach? Hotel SENS may be the perfect fit for you.

Located on Sherbrooke Street, one of Montreal’s most iconic avenues, Hotel SENS offers you the opportunity to grow as a hospitality professional in a dynamic and inspiring environment. In addition to working at Hotel SENS, you will also support Château Versailles. Situated directly across from Hotel SENS, Château Versailles is part of Montreal’s heritage, preserving its historical charm through its fireplaces and classic French-style moldings. This role offers a unique opportunity to excel in a professional hotel environment.

The Front Office Manager is responsible for overseeing the daily operations of the front desk while leading and supporting the team of front desk agents and bell staff to ensure exceptional guest service.

Responsibilities:

• Oversee front desk operations, including check-ins, check-outs, guest special requests, and reservations.
• Deliver exceptional customer service by welcoming guests, answering inquiries, and resolving issues professionally.
• Train, mentor, and support front desk team members, ensuring compliance with service standards and hotel policies.
• Manage work schedules, time-off requests, and shift replacements to ensure proper coverage at all times.
• Coordinate with other departments to maintain effective communication and ensure efficient problem resolution.
• Handle guest complaints proactively and reactively to ensure guest satisfaction.
• Respond to guest comments and reviews across various online platforms in a professional, courteous, and brand-aligned manner.
• Oversee room inventory balancing and reconciliation to maintain accurate availability and operational data.
• Ensure compliance with check-in/check-out procedures, as well as security and confidentiality policies.
• Perform administrative duties such as compiling reports, maintaining records, and managing billing.
• Maintain a clean, organized, and welcoming front desk environment.
• Perform any other related duties to ensure the quality of service within the department.

Qualifications and Required Skills:

• College diploma in Hospitality Management is considered an asset.
• Previous front desk experience, including at least four years in a supervisory role.
• Experience in a unionized environment is a strong asset.
• Experience managing and responding to online guest reviews is an asset.
• Excellent communication and customer service skills.
• Ability to work under pressure and manage delicate situations effectively.
• Strong leadership skills with the ability to motivate, coach, and develop a team.
• Excellent organizational skills and strong attention to detail.
• Proficiency in hotel management systems and computer tools.
• Knowledge of standard operating procedures in the hospitality industry.

Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.

Who we are:

Tidan is a hotel and real estate group in operation for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club in North America. To learn more about Tidan, visit our website:

Why join our team:

In addition to competitive salaries, we offer social benefits such as group insurance including life insurance, disability insurance, medical and dental insurance, as well as vision care insurance. Our employees have 24/7 access to health professionals through the employee assistance program. You have personal days and vacation days scheduled according to the department and hotel you join. A bonus is also offered through our referral program and much more.

Social life is at the heart of the company, especially after the pandemic. Each hotel has a social calendar. The Tidan human resources team is always there to listen to you and support you in your professional journey within the company.

We believe in teamwork and are committed to creating a high-performing team, whether through training or team-building. We admire our employees who give themselves professional challenges and support them in their success. Take the plunge and join the Tidan team through our many job opportunities, whether in the hotel or real estate industry, there is a place for you.