Bilingual Service Desk Support Analyst- VDI, VMware, AD
Temporary
Astra North Infoteck Inc.
Senior EUC / Service Desk Support Analyst (VDI, VMware, Active Directory, French Support)
Role Description
This role requires strong expertise in End-User Computing (EUC), technical support, hardware/software troubleshooting, VDI environments, and customer-facing communication. The individual must be able to support desktops, laptops, network connectivity, VPN, Active Directory, and remote desktop tools while maintaining high end-user satisfaction. Canadian French language support is required.
Must-Have Skills
- Strong knowledge of End-User Computing devices (Laptops, Desktops, VDI)
- Ability to provide technical support over the phone
- Excellent oral and written communication skills
- Hands-on experience resolving infrastructure-related customer issues
- Ability to support network connectivity, PCs, and VPN issues
- Experience with Remote Desktop Client software
- Ability to resolve issues or provide effective workarounds
- Ability to anticipate customer needs and proactively identify solutions
- High enthusiasm and commitment to end-user satisfaction
- Strong interpersonal and communication skills
- Experience troubleshooting hardware issues for desktops and laptops
- Experience with Active Directory and desktop engineering
- Hands-on experience with VMware and VDI troubleshooting
- Ability to support Canadian French (24x7)
Good-to-Have Skills
- Ability to think creatively and propose solutions
- Knowledge of ServiceNow ticketing
- Microsoft certification
Primary Skill Category
IT IS – Service Desk
Experience Required
6–8 Years
Vacancy posted 21 days ago
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