Operations Manager - Construction Management

Westerra Equipment’s commitment to excellence has earned us recognition as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers.
We deliver premium equipment solutions across compact and heavy construction, material handling, and environmental applications—keeping businesses of all sizes and budgets up and running. You will also work closely with the local team to manage performance, advise and pitch-in to support high levels of customer experience and to generate profitable revenue growth in service, parts, and rentals.
Build, lead, and develop high-performing teams through effective hiring, training, coaching, performance management, and succession planning.
Foster a positive, safe, and inclusive work environment while ensuring compliance with company policies and health & safety regulations.
Champion a customer-first culture by delivering consistent, high-quality customer experiences across all departments.
Engage with customers to understand needs, resolve issues, and identify opportunities to grow business relationships.
Manage financial performance, including budgets, revenue, and profitability targets.
Drive team productivity to meet or exceed key performance metrics.
Partner with HR to maintain effective people practices, training programs, and workforce planning.
Strong customer focus with a track record of delivering results.
Solid understanding of business financials and performance drivers.
Excellent communication and relationship-building skills.
Strong problem-solving skills with a continuous improvement mindset.

Training, Education & Experience
Experience in a Service Manager, Operations Manager, or Branch Manager role.
Post-secondary education in a relevant field is an asset.

Build trust – with customers and each other.
Be customer-focused – “wow” customers so they become raving fans.
Support community – care for our people, our community and our planet.
The Operations Manager is based out of the Edmonton office and works 40 hours on average per week Monday to Friday. Some travel to local branches and to the US may be required.

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