Operations / General Manager - Remote

Oversee all aspects of employee lifecycle, including hiring, training, performance management, learning & development and departures

Conduct performance evaluations, coaching, and development plans for direct reports

Develop a culture of accountability and continuous improvement. Manage remote regions of northern Alberta and NWT, based on operational needs

Foster a strong safety-first culture by conducting regular audits, enforcing strict compliance with regulations and the company’s internal safety program, conducting regular training, and holding teams accountable to the highest safety standards to prevent incidents and ensure a secure work environment

Toolbox Talk’s) and training sessions to enhance employee skills, ensure safety protocol adherence, and foster industry best practices

Develop and implement plans to manage employee assignments effectively, aligning with contractual obligations, budgetary needs, and compliance requirements

Direct field labor forces and support personnel (internal and external) to meet or exceed customer expectations in scheduling and repair delivery

Manage departmental budgets, costs and profitability with effective & efficient allocation of resources

Deliver exceptional customer service, resolving issues efficiently to maintain satisfaction

Quality Assurance and Resource Management: Monitor work processes, provide technical guidance, and ensure the availability and efficient use of materials, tools, and equipment. Ensure quality standards are met through clear, consistent oversight and support

Maintain up-to-date knowledge of federal, provincial and local elevator industry code requirements

Minimum of 5 years of relevant experience in operational or field management, preferably within the elevator industry or a related technical field

Demonstrated experience in people management, including the ability to lead, inspire, develop trust, and gain commitment from a diverse team. Exceptional interpersonal and communication skills, with experience engaging with employees, customers, and stakeholders at all levels, both internally and externally

Strong financial acumen, with experience managing budgets and cost control. Familiarity with sales processes related to service and repair, new construction, and modernization projects

Proven ability to read and interpret technical documents and specifications, with strong mechanical and electrical comprehension skills

Ability to work effectively under pressure, manage multiple tasks, and thrive in a fast-paced setting

Proficiency in MS Office (Excel, Word, Outlook) and enterprise resource planning (ERP) systems with ability to adapt to new processes & systems

Experience working in a unionized environment and managing to a collective agreement

Valid driver’s license and ability to travel within the Edmonton Area and surrounding areas, and to remote locations within northern Alberta and the NWT based on operational needs

Company pension

Dental care

Disability insurance

Employee assistance program

Life insurance

On-site parking

Competitive salaries

Bonus plans for all positions

TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance.