Support Account Manager - Customer Care H/F

At Jack Morton, we design and build head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients unlock the full value of experiences by turning bold ideas into meaningful connections.
We build on each other's ideas, challenge conventions, and show up for one another every day. As an Account Manager, you will manage and grow assigned client portfolios within the experiential marketing space. You’ll support Account Directors on strategic initiatives while leading the execution of project deliverables, serving as a key client liaison to ensure work is delivered efficiently, on time, and at a high standard of excellence.
Manage multiple mid-size clients and their experiential marketing portfolios

• Serve as the primary point of contact for client communication and project deliverables
• Collaborate with global estimating, field services, operations teams, and fulfillment centers
• Prepare proposals, correspondence, workback schedules, and project plans
• Ensure all projects meet deadlines, show rules, and quality standards
• Travel approximately 20% to support client activations
• Maintain accurate project and financial records in internal systems
• Ensure consistent delivery of ≥40% gross margin on projects
• Support estimating, proposals, invoicing, and timely follow-up on unpaid invoices
• Participate in internal brainstorming sessions, sales pitches, and capabilities presentations

It might help if you have…

• Passion for client service and experiential marketing
• Experience in event operations, face-to-face marketing, or creative agency environments (pharma or healthcare experience a plus!)
• Flexible, solution-oriented, and collaborative mindset
• Bachelor’s degree (B.A. 2+ years of experience in account coordination, project management, or similar roles
• Proficiency in Microsoft Office and project management tools
• Strong problem-solving skills and business acumen

Last but not least, we believe in diversity, equity and inclusion.
we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.
#We make our careers website accessible to any and all users. rather it is strictly for applicants who require special assistance accessing our employment website. If you have provided personal information in connection with a fake job offer or interview and you are concerned, we suggest that you take appropriate action.
We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.