Customer Experience Representative - Full Time - Remote

DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America's leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

:

CARSTAR® Canada is seeking a Client Relations Advisor to work in their growing Contact Centre in Hamilton, Ontario. As a Client Relations Advisor with CARSTAR® you will be responsible for fielding inbound and outbound calls from clients seeking accident assistance, estimate and repair appointments and answers to general inquiries. This is a great opportunity for someone seeking an entry-level position in an office environment setting with full time hours. CARSTAR® is North America's largest franchise network of independently owned and operated collision repair facilities with more than 700 locations in 35 states and 10 Canadian provinces. A part of the Driven Brands family of automotive aftermarket franchise brands, CARSTAR delivers national scale, premier vehicle repairs, repeatable outcomes and the industry's highest customer satisfaction ratings. CARSTAR has maintained its commitment to give back to the communities it serves through a variety of fundraising initiatives, including raising over $4 million for cystic fibrosis research, care and advocacy across North America.

Call Centre Hours of Operation are: Monday to Friday 8am-9pm Saturday and Sunday 8am-4pm

Book estimates and answer customer inquiries

Conduct customer experience follow-up calls

Work closely with the Contact Centre Team to implement project initiatives

Properly manage customer information utilizing internal data systems

Flexible/adaptable to constant change

Bilingualism (English/French) is an asset

Strong communication skills (reading, writing, speaking, listening)

Experience in a Contact Centre environment or related field is preferred

Shows predominate skills in computer literacy

Experience in the automotive industry and asset (but not required)

Currently this position is remote (work from home) and will be transferred to work in the Hamilton office pending public health recommendations.

Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. Driven Brands is the parent company of some of North America's leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, and CARSTAR®. Driven Brands' network generates more than $1 billion in revenue from more than $3 billion in system-wide sales.

• remote