Owner Partner Relations Team Lead

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.

Under general supervision, the Owner Partner Relations Team Lead will provide support to the Owner Partner Relations Management with managing relationships with new and existing homeowners.

ESSENTIAL FUNCTIONS

• Support Client Relations Team in qualifying leads and negotiations with owners

• Confirm availability and pricing of suitable options for active client requests (by communicating with owners and partners via text, email, or call)

• Develop client proposals using the CRM system, ensuring accuracy, efficiency, and correct prioritization of tasks

• Support director in charge in managing guest contracts, financial, post-booking process, and owner booking contracts

• Collaborate with Home Experience Team on showings/property inspections during the negotiating and/or closing process and ensure all mutual expectations are met

• Build strong relationships with owners while keeping them engaged and informed about company updates

• Assist manager in charge of special projects

• Manage the preparation of financials in CRM and send closing reports to the Owner

SKILLS AND KNOWLEDGE QUALIFICATIONS

• 3+ years experience in hospitality, business development, real estate, sales, or related background preferred 

• Experience with high luxury or high net worth owners is preferred but not required

• Exceptional verbal and written English communication skills

• Strong experience in CRM, Google Suite and other organizational tools

• Knowledge of customer service principles and practices

• Multi-tasking capabilities and work effectively under deadlines 

• Focuses and works together with team members in accomplishing work objectives.

• Sets high standards of performance for self-assuming responsibility and accountability.

COMPENSATION

• Competitive gross monthly salary ranging from €1,850 to €2,000

• Performance-based bonus structure

• Minimum of 20 days of paid time off annually

• Paid public holidays in accordance with the Serbian holiday calendar

• Paid sick leave in accordance with applicable Serbian labor law

• Work equipment stipend

• Private health insurance

• Flexible work schedule, subject to business needs and management approval