Sales Operations Coordinator

Job Responsibility:

The Company

At VertiGIS, we build powerful GIS software. Our portfolio of products, solutions, and services enhance the capabilities of leading mapping software, most notably Esri's ArcGIS. For decades, professionals have relied upon us to overcome complex technical challenges so that they can make a significant impact in the world.

VertiGIS offers challenging and meaningful careers. Our employees help make a difference in the world through our technologies. We believe every individual contributes to a company's culture through attitude, interests, and skills. Our teams are comprised of passionate, high-performing individuals that come from a diverse set of educational, cultural, and professional backgrounds. Together we strive to do great work, support each other in growth, and have fun!

The Position

As a Sales Operations Coordinator, you will play a vital role in helping the company run smoothly and efficiently. You will be essential in supporting key areas of the business, primarily Sales, Finance, and Operations. You will gain extensive experience working with our customer relationship management (CRM) system (NetSuite), which is integral to our business.

If this sounds like a fit, we'd love to hear from you!

Responsibilities

• Manage the full life cycle of our order processing practices
• Provide administrative support for software sales
• Act as the main contact for general customer needs, via phone or email, and distribute incoming phone calls
• Support the sales team with planning and operations tasks
• Monitor opportunities, accounts, and contacts, as appropriate
• Ensure maintenance and renewal reminders are sent out accurately and on-time
• Update and maintain product listing and pricing
• Help ensure the company utilizes its CRM to its full functionality and suggest process improvements where appropriate
• Analyze and review CRM data and reports
• Help to support and maintain integrations to/from CRM systems, as needed

Requirements

• Self-starter with excellent organizational skills
• High level of accuracy and attention to detail
• Strong communication skills, both written and verbal
• Ability to work independently and while supporting a collaborative team environment
• Ability to establish and maintain effective working relationships with internal and external stakeholders
• Proficiency in Microsoft Excel and other Microsoft applications
• Experience in administrative and/or customer service roles
• Experience with NetSuite would be an asset
• Post-secondary education in office management or business administration would be an asset

How to Apply

Please apply with a cover letter and a resume.

A cover letter complements your resume. It allows you to elaborate on your background and experience. It provides you with an opportunity to address how you meet the requirements for the role. It demonstrates your interest. These are important topics that aren't always covered in a resume alone. Your resume is factual, your cover letter is personal.

We've had the most success with applicants that include a cover letter.

Only applicants that include a cover letter will be considered. We look forward to receiving your application!

Our Perks

Team / Career Growth

• Top-notch colleagues that like and respect one another
• We listen to peoples' ideas—and act on them
• A supportive environment with opportunity for training, mentoring, professional development, and advancement
• Challenging, interesting work
• Cutting edge technology that improves the world around us
• We're recognized experts in our field—people around the world seek us out

Benefits

• Fair and equitable salaries, as well as profit sharing
• A competitive group benefits program for you and your family
• A health and lifestyle spending account
• RRSP matching
• 4 weeks of vacation to start and 5 weeks of vacation after 5 years with the company
• Bottomless book budget
• Company summer and winter parties (that are fun to attend!)

Office

• A hybrid working model allowing employees to split time between the office and home
• A central downtown office location overlooking Victoria's Inner Harbour
• An amazing rooftop patio
• High-end hardware and equipment, in the office and at home
• Secure bike storage and showers
• Lunchtime yoga on Wednesdays and Fridays
• Healthy snacks
• Good coffee (we know how important this is!)

At VertiGIS, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels safe, respected, and valued. We encourage everyone who is interested in the role, regardless of race, ethnicity, religion, sex, gender, sexual orientation, disability status or age, to apply. Unique perspectives and experiences are what make our teams strong!

If you self-identify as having a disability, please let us know how we can best assist you. Accommodation is available upon request at any time during the recruitment process.

VertiGIS Compensation Philosophy

At VertiGIS, we strive to offer competitive total compensation packages that include both direct and non-direct compensation such as salary, health care and retirement benefits, variable/incentive pay, paid time off, and other benefits and perks.

Our job postings reflect the expected pay or pay range for each position in alignment with our compensation philosophy and salary budget. This reflects what we feel is competitive based on the profile of candidate we are seeking. The background, experience, and skill set we are seeking will be outlined in the role requirements.

We strive to have a comprehensive approach to compensation and ensure that employees are paid based on the value they bring to the company.

We're a great place to build your career.

Our colleagues are great people and make our company the kind of place we enjoy coming to every day. We reward top performers and stay true to our core values. Since 1999, we've built our business based on steady, sustainable growth - we're still growing and our future is bright!

Note: To avoid potential formatting issues, we require that you submit your resume and cover letter as PDF files.

Note: We use a recruitment tool to reach out to candidates so please check your inbox to ensure our emails are not being filtered as "Social" or "Promotions" (our provider has been notified).