Branch Manager Trainee - Outremont, Montreal

Overview

Work Location: Montréal, Quebec, Canada. Hours: 37.5. Line of Business: Personal & Commercial Banking. Pay Details: 77 500 $ / 77,500 CAD to 109 400 $ / 109,400 CAD. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. The base pay offered may vary based on skills and experience, job-related knowledge, geographic location, and other business needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter for more specifics.

Job Description

Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description: Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes? As Branch Manager Trainee, strive for excellence and execute with speed, raising the bar around you. A typical day at work might look like:

• Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence
• Promote TD's image and goodwill within the community by participating in community events
• Enhance customer experience by understanding their financial needs and providing appropriate solutions
• Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required
• Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues
• Ensure overall employee scheduling is optimal
• Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives
• Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence
• Mentor the team on offering One TD solutions and building lasting relationships with customers
• Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations
• Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism

Job Requirements:

• Undergraduate degree and/or over 5 years of relevant experience
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
• A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership
• Proficiency in software tools including MS Office, and internet application
• Strong communication skills to liaise with customers, employees, and cross functional teams
• A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information
• A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skills

Mobility

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. You are mobile to any location in this region, and geographic mobility is a condition of employment.

Who We Are

TD is one of the world\'s leading global financial institutions and the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues contribute to deeper relationships, disciplined execution, and a simpler, faster banking experience. TD is committed to being a leader in client experience, and all colleagues are client facing. We are reimagining what banking can be for our clients, colleagues and communities.

Total Rewards and Benefits

Our Total Rewards package includes base salary, variable compensation, and plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. We provide training and onboarding to help you succeed.

Additional Information

This job opportunity is subject to provincial regulation for employment purposes. Each province/territory within Canada may have its own regulations and requirements. We offer accommodation during the interview process and support accessible options as needed.