Hybrid Service Delivery Manager Montreal
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Enhance enterprise service delivery as a Hybrid Service Delivery Manager in Montreal’s leading cloud solutions provider. Focus on customer advocacy, operational excellence, and relationship management. In this role, you will manage daily operations for a strategic tier one account. You will ensure compliance with Service Level Agreements (SLAs) while building strong customer relationships. Utilizing ITIL principles, your proactive service delivery management will drive operational excellence and uncover growth opportunities. Key Responsibilities:
- Oversee daily service delivery for a tier one customer
- Monitor SLAs and KPIs to ensure compliance
- Manage and escalate major incidents effectively
- Facilitate regular Monthly and Quarterly Service Reviews
- Drive improvement initiatives based on customer insights
- Experience in Service Delivery with an MSP or Solutions Provider
- Proven history of working with enterprise customers
- Detail-oriented with a customer-first approach
- Strong understanding of ITIL Service Management
- Excellent communication and stakeholder management skills
Vacancy posted 3 hours ago
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