CLAIMS MANAGER / CGL ADJUSTER (Toronto)

CLAIMS MANAGER / CGL ADJUSTER | Greater Toronto Area | Full‑Time, Permanent About the Role

Reporting to the VP of Claims, you will take full ownership of the Claims function, handling a diverse and interesting portfolio of third‑party liability, property, vehicle, and personal injury claims. You will also supervise a Claims Adjuster and contribute meaningfully to department strategy. This role requires a versatile expert across multiple claim types rather than a specialist locked into one lane. What You’ll Do

Evaluate, investigate and adjust third‑party liability claims; develop denial, defence and settlement strategies. Set, monitor and re‑assess reserves on each file to ensure adequacy throughout the file lifecycle. Manage overall file processing investigations, documentation, reserve setting and timely payments. Assess coverage under internal insurance policies and provide recommendations on potential denials. Oversee litigation management; obtain timely reports from external counsel, set budgets and resolution strategies. Attend legal proceedings as required (mediations, examinations, pre‑trial hearings). Liaise with third‑party administrators providing adjusting support on vehicle and property claims. Respond to member inquiries on coverage, policy provisions and claims status. Supervise, coach and mentor a Claims Adjuster. Collaborate with the VP to develop and implement long‑term departmental strategies. Develop and manage the unit’s operating budget. Recommend and implement strategies for loss containment, expense control and process improvement. Represent the organization at external functions and industry events. What We’re Looking For

5+ years of hands‑on experience adjusting liability claims (commercial, CGL, occupiers liability, property, or related lines). Solid working knowledge of contract and tort law. Strong verbal communication skills; comfortable taking calls to resolve issues quickly. Independent thinker able to assess a file on its merits rather than rely on a pre‑set checklist. Genuine generalist mindset comfortable working across multiple claim types simultaneously. Post‑secondary diploma or degree; CIP designation (or working toward it). Experience with litigation management and working alongside external legal counsel. Prior supervisory or mentorship experience in a claims setting. Background in a self‑insured environment or a smaller organisational claims function. Familiarity with vehicle and property claims in addition to liability. The Culture Fit

This role is in‑office, five days a week, in Vaughan. The team is small, team‑oriented, and values people who show up literally and figuratively. You’ll work alongside people who like to solve problems together, have real conversations, and take pride in doing good work in a setting where everyone’s contribution is visible. The ideal candidate is someone who was successful at a larger company but wants more autonomy, variety, and a say in how things are done. Compensation & Benefits

Competitive salary commensurate with experience ($98,000 to $123,000). Paid vacation and holidays. Comprehensive benefits package. Defined‑benefit pension plan. Tailored professional development plan and support toward designations.

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