Sales and Service Coordinator Whirlpool

Job Responsibility:

DESCRIPTION

Sales & Service Coordinator, Whirlpool Corporation (In Office)

A little bit about us…

Acosta is the sales and marketing powerhouse behind the most recognized brands with a proven track record for top retailers across the U.S. and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to construct data-driven strategies; the reach and relationships to execute against those strategies; and the tools to monitor, track and optimize metric-based results for clients and retailers. In this role you will be dedicated to supporting, Whirlpool Corporation, the world's leading kitchen and laundry appliance company. Whirlpool's brand portfolio includes Whirlpool, Maytag, KitchenAid, and JennAir.

What are we looking for?

Our business is growing and we're looking for a Sales & Service Coordinator on our Trade Partner Team! Representing Whirlpool Corporation, you will play a critical role in providing product knowledge and sales support directly to Consumers, Retail Sales Associates, and Trade Partners. We are looking for highly motivated individuals, who are stellar at verbal and written communications and have strong attention to detail. If this is the role for you, we would love to have you join our team!

RESPONSIBILITIES

In this role you will:

• Manage inbound and outbound calls from consumers and trade partners regarding order inquiries, changes, product availability, delivery escalations, etc.

• Manage and respond to email inquiries from consumers and trade partners within established timelines.

• Confirming/changing orders/deliveries

• De-escalate and work with the appropriate team to resolve order & delivery challenges.

• Proactively manage orders to ensure order quality and order fulfillment.

• Communicate processes and policies to internal & external parties as appropriate.

• Adhere to established guidelines and follow Standard Operating Procedures (SOP)

• Provide order and business process support to Sales and Supply Chain functions.

• Take various amounts of data from a variety of sources, distill the information, and then identify trends and relevant information.

• Identify process improvement opportunities

QUALIFICATIONS

Experience to be successful in the role:

• Proficient in English (written and verbal)

• 1-2 years' experience in a customer service role

• Experienced in appliances and consumer electronics, considered a bonus

• Post-Secondary Education, preferred

• Superb communication skills, both written and verbal

• This role is required to work from Whirlpool Canada's Corporate Office located in Mississauga, ON (Monday - Friday)

• Proven experience using Google Suite and/or Microsoft and be comfortable at using multiple network applications to source information.

• Must be comfortable completing a criminal background check

What can we offer in return?

We have a friendly, supportive team with a coaching and mentoring environment with opportunities for future career development in the appliance industry.

Great benefits you'd expect from a business the size of Acosta including a comprehensive total rewards benefits package:

• Paid training

• Health and Dental benefits

• Company matched retirement savings plan

• Opportunities to grow within the company

• Plus, surprise perks you'll love! We are considering applicants as they apply, please don't delay in submitting your application

ABOUT US

Acosta is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it's not just about what we do - it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions.

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Canada:

We are an equal employment opportunity employer.

Acosta is part of Acosta Group. To learn more about Acosta click here:

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Sales Support

Position Type: Full time

Business Unit: Sales

Salary Range: $31,800.00 - $39,700.00

Company: Acosta Services Canada Co

Req ID: 6316