Salesforce Architect [Sales Cloud + Service Cloud]
Shodh Consultancy Services Inc.
Job Description
Job Description
AT A GLANCE
Role : Salesforce Architect — Sales Cloud & Service Cloud
Type : Contract — 6 months │ Extension or permanent conversion possible
Location : Mississauga, ON — Hybrid (~2 days/week in office, project-based)
Language : English required │ French a strong asset
Start : ASAP or maximum 2 weeks’ notice
Compensation : Competitive — based on experience (discussed on call)
ABOUT THE ROLE
A major enterprise client is executing a large-scale Salesforce transformation spanning Sales Cloud, Service Cloud, and Customer Engagement capabilities. You will serve as the senior architectural authority — defining, governing, and evolving the Salesforce platform across the organization while aligning business strategy, platform design, and delivery execution.
This is not a hands-on development or configuration role. You will operate as the final architectural decision-maker and a trusted advisor to senior IT and business leadership across multiple delivery teams and portfolios.
WHAT YOU’LL BE DOING
Enterprise & Solution Architecture Leadership
- Own and evolve the end-to-end Salesforce architecture across Sales Cloud and Service Cloud at enterprise scale
- Define target-state and transitional architectures aligned with business strategy, enterprise architecture, and IT roadmaps
- Act as the final architectural authority for complex Salesforce designs, integrations, and platform decisions
- Lead architecture assessments, solution evaluations, and technology trade-off discussions
Platform Strategy, Governance & Standards
- Establish and enforce Salesforce architectural standards, design principles, and reference architectures
- Define guardrails for customization, automation, data, and integrations to ensure long-term platform health
- Govern platform usage to balance speed of delivery with scalability, security, and compliance
- Proactively identify architectural risks, technical debt, and platform constraints; recommend remediation strategies
Delivery Enablement & Oversight
- Provide architectural oversight across multiple concurrent delivery teams and initiatives
- Review and approve high-impact solution designs, integration approaches, and major enhancements
- Partner with product owners, business stakeholders, and delivery leads to ensure solutions meet functional and non-functional requirements
- Act as the escalation point for complex or cross-domain Salesforce challenges
Integration & Data Architecture
- Define and govern integration patterns between Salesforce and enterprise systems using APIs, middleware, and event-driven architectures
- Provide architectural leadership for data models, data migrations, data quality, and master data considerations
- Collaborate with Enterprise Architecture, Integration, and Security teams to ensure alignment with the broader enterprise ecosystem
Stakeholder & Leadership Engagement
- Serve as a trusted architectural advisor to senior IT and business leadership
- Influence platform investment decisions and roadmap prioritization through clear architectural insights
- Communicate complex technical concepts in concise, executive-ready language
MUST HAVE
- 5+ years of experience as a Salesforce Architect leading architecture in complex enterprise environments
- Deep expertise in Salesforce Sales Cloud and Service Cloud — platform limits, security models, data architecture, automation
- Proven track record architecting large-scale, highly integrated Salesforce solutions across multiple delivery teams and portfolios
- Strong command of enterprise integration patterns, security architecture, and data governance principles
- Demonstrated ability to influence architectural decisions without direct authority — operating as a trusted advisor, not a manager
- Excellent stakeholder management and executive communication skills — able to translate complex technical concepts into clear business language
NICE TO HAVE
- Experience with Salesforce Marketing Cloud (Journey Builder, Email Studio, platform integrations)
- Integration experience with CCaaS platforms and MuleSoft
- Salesforce certifications: Certified Technical Architect (CTA), Application Architect, or System Architect
- Experience in regulated, healthcare, or security-sensitive environments
- Familiarity with CI/CD, DevOps practices, and release governance for Salesforce platforms
- Exposure to marketing automation ecosystems (Marketo, Pardot, or equivalent)
- Professional working proficiency in French (strong asset)
INTERVIEW PROCESS
- Round 1 — Technical & Architecture Review: Salesforce architecture experience, design philosophy, integration approach, and platform governance methodology
- Round 2 — Business & Leadership Round: Stakeholder engagement approach, enterprise-level decision-making, and real-world architectural leadership experience
Both rounds are conducted virtually. Quick process — we move fast.
Work Location: Hybrid remote in Mississauga, ON
Vacancy posted more than 2 months ago
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