IT Systems Administrator

Department: Information Technology

Location: Winnipeg

Grade: 6 ($72,334-$89,354)

Number of Openings: 1

Union Status: In Scope

Employment duration: Permanent full-time

At the Museum, we offer a place where our shared values are turned into meaningful action. More than just working in an architecturally significant building, we provide a place where you belong and your career goals can align with your values, every day.

We encourage an open and equitable work environment where different values, skillsets and expertise are celebrated, because we’re stronger together. Our team is made up of talented people who are passionate about what they do and why they do it. By bringing different skills and ideas to the table, we are committed to building a workplace that is representative of the community, and country, in which we live in and are proud to call home.

Here at the Museum, we embrace diversity and inclusion. We offer opportunities to take part in a variety of family-friendly benefits, social councils, and other incredible perks including:

• Annual membership to the CMHR
• In-house discounts to the Museum Boutique, Boreal Bistro and Cloud Coffee
• Subsidized pass for Winnipeg Transit
• Health and dental benefits plan and pension plan
• Opportunity to be a part of various committees and councils
• French-language learning opportunities

And so many more!

About the role

The Canadian Museum for Human Rights (CMHR) is centered around the idea that respect and understanding of human rights can serve as a positive force for change in the world. The IT Systems Administrator will collaborate with others in the organization to support our collective efforts to build a workplace culture that is inclusive, equitable, innovative, and focused on inspiring action.

Reporting to the Manager of IT Operations and Security, the IT Systems Administrator plays a key role in supporting organizational operations by administering and maintaining information systems as well as network and security infrastructure. The incumbent also provides technical support for the organization.

Approximately 50% of this position is project work, 30% is maintenance and administration of existing systems, and the remaining 20% is providing second level support. The incumbent will be a strong and thoughtful communicator, critical thinker, and innovator, and will bring a collaborative approach to their role.

What you'll do

• Contribute to a culture that promotes respect, equity, inclusion and innovation, and models anti-racist and accountable behaviors.
• Leverage experience in technical support, service delivery and information systems maintenance to ensure a world class infrastructure.
• Engage in projects and rollouts of services in support of CMHR initiatives and interact with cross- functional teams.
• Manage the administration, configuration, and maintenance of IT systems.
• Monitor and maintain IT systems, ensuring their optimal performance.
• Implement and support network applications and services using secure network architecture and protocols.
• Maintain security and establish functioning controls such as firewalls, intrusion detection/prevention systems, anti-malware, password policies and other security measures.
• Identify areas for improvement and recommend solutions that detail benefits, risks and challenges.
• Maintain thorough and specialized processes, procedures, and instructional documentation.
• Assist and mentor technical support team members.
• Provide second-level support for hardware, software, security, and networking issues.
• Monitor, track and report issues and resolutions.
• Maintains current levels of technical certification.

What we're looking for

• Post-secondary education at the certificate, diploma or degree level in Information Technology, and a minimum of five years’ experience in technical support in an Enterprise environment or an equivalent combination of education and experience.
• Recognized industry technical certification(s).
• Commitment to human rights principles, including respect, equity, inclusion, and dignity for all, including anti-racism.
• Analytics and Troubleshooting of Firewall systems (Palo Alto)
• Analytics and Troubleshooting of HP Aruba Networks and Clearpass
• Windows, Linux Server Environments:
• Windows and Azure
• Identity and PKI
• OS Hardening Techniques
• Administration and support of Microsoft Active Directory, Entra ID and Group Policy:
• Endpoint Detection and Response Tools
• SIEM tools
• Networking
• HPE Aruba switches and access points
• Palo Alto Firewall and GlobalProtect VPN
• WAN and LAN design and configuration
• Virtualization solutions such as Nutanix, Hyper-V and VMware
• Container solutions such as Docker and/or Kubernetes
• SharePoint Online, Exchange Online and Teams
• Entra and Intune
• High availability solutions and disaster recovery options
• Storage and Backup solutions
• Software configuration management
• Software deployment and patch management
• Systems monitoring
• In-depth knowledge of industry best practices.
• Experience working with high availability solutions and disaster recovery options.
• Strong understanding of standard client/server, networking, security, and Internet fundamentals.
• Experience with working in and managing Dev/Test and Production environments.
• Strong performance tuning and troubleshooting skills.
• Developed decision-making techniques with the ability to determine solutions and decide on a course of action.
• Strong collaboration, interpersonal, project management and presentation skills.
• Strict attention to detail.

Desired Qualifications

• Defender and Purview
• Power Platform and Copilot
• Server Infrastructure (MS SQL Server)
• Security (Zero Trust, Defender, Conditional Access)
• Frameworks (ITIL, NIST CSF v2)
• Experience working for or providing service to a museum, cultural institution, or similar entity.

Conditions of Employment

• Security Screening Level – Reliability Status
• Child Abuse Registry Check

Other

• May require the need to crouch into tight spaces and some heavy lifting.
• Will be required to provide 24-hour on-call response, on a rotational basis.

The Canadian Museum for Human Rights (CMHR) believes that a diversity of experiences and thought drives innovation and transformation. We are working towards building a workforce that is representative of the community in which we live and that we serve. We are committed to providing equal employment opportunities to all and encourage you to identify your employment equity status in your cover letter. The information will be kept confidential.

We encourage you to contact ***email_hidden*** if you require any accommodations as part of the recruitment process, such as alternative formats of materials, accessible meeting rooms, or other adjustments.

Intent / Result of process: An eligibility list of qualified candidates may be created as a result of this process. The list would have a retention schedule of six months.