Systems Engineer - Professional Services

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

Position Summary

The Systems Engineer (Professional Services) is responsible for delivering high-quality infrastructure, cloud, and client-facing IT solutions across a diverse range of projects. This role combines hands-on engineering, solution design, troubleshooting, and project delivery, with a strong emphasis on service reliability, lifecycle management, documentation discipline, and client outcomes.

The Systems Engineer owns technical delivery throughout the project lifecycle, from design and implementation to validation, troubleshooting, and continuous improvement - while working closely with internal teams and clients to ensure successful outcomes.

Key Responsibilities

Solution Design & Project Delivery

• Translate client and business requirements into scalable, secure, and resilient technical solutions.
• Design, deploy, and configure infrastructure and cloud environments (Windows, Linux, virtualization, networking, and M365/Azure).
• Execute project tasks aligned with scope, timelines, and change management processes.
• Deliver migrations (e.g., Microsoft 365, SharePoint, file services, infrastructure upgrades) with minimal business disruption.
• Develop and execute implementation runbooks, including validation and rollback procedures.

Technical Support, Troubleshooting & Root Cause Analysis

• Investigate and resolve complex technical issues across cloud, infrastructure, and networking environments.
• Perform structured root cause analysis (RCA), including evidence-based findings, corrective actions, and prevention recommendations.
• Act as a technical resource or key contributor during high-impact incidents.
• Escalate issues appropriately and maintain clear communication with stakeholders.

Lifecycle & Risk Management

• Manage system lifecycle activities including upgrades, end-of-support remediation, and platform optimization.
• Identify and communicate technical risks, including security, compliance, operational, and financial impacts.
• Proactively assess infrastructure health and recommend improvements or remediation plans.

Security & Compliance

• Identify and remediate vulnerabilities across infrastructure and cloud environments.
• Apply security best practices in system design and implementation.
• Collaborate with internal teams (e.g., SOC/NOC) to ensure secure and compliant operations.

Documentation & Knowledge Transfer

• Maintain accurate and detailed technical documentation (configurations, diagrams, SOPs, runbooks).
• Ensure documentation is complete, structured, and usable for support handoff.
• Contribute to knowledge base and internal process improvements.

Client & Stakeholder Communication

• Provide clear, timely updates on progress, risks, and issues.
• Participate in technical discussions, project meetings, and client engagements.
• Actively manage cross-team dependencies and drive resolution of blockers.

Operational Excellence

• Adhere to internal processes including ticket updates, time tracking, and change management.
• Maintain accountability for assigned deliverables and timely completion of work.
• Identify inefficiencies and propose improvements to enhance delivery quality and consistency.

Other Duties

• Perform other duties as assigned to support departmental and organizational objectives.

Qualifications & Skills

Education & Experience Required

• 5+ years of hands-on experience in systems engineering, infrastructure, or cloud environments.
• Post-secondary education in Computer Science, Information Technology, or equivalent experience.

Knowledge, Skills, And Abilities Required

• VMware ESXi and vCenter administration and troubleshooting.
• Windows Server, Active Directory, Group Policy.
• Microsoft 365 (Exchange Online, SharePoint, Teams).
• Microsoft Azure (VMs, networking, identity fundamentals).
• Linux systems administration and troubleshooting.
• Strong troubleshooting methodology and root cause analysis.
• Reliable availability to support project schedules and team operations.
• Strong organizational skills and ability to manage multiple concurrent priorities.
• Professional communication skills with both technical and non-technical stakeholders.

Strong Assets

• RDS (Remote Desktop Services) design, deployment, and troubleshooting.
• SQL Server clustering (Always On / Failover Cluster concepts).
• On-prem to cloud migrations (M365, SharePoint, file services).
• Backup and disaster recovery solutions.
• Automation and scripting (PowerShell, Python or similar).

Nice To Have

• VMware Cloud Foundation (VCF).
• Load balancing / reverse proxy solutions (e.g., HAProxy).
• CI/CD or infrastructure as code concepts.

Preferred Certifications (not Mandatory But Considered An Asset)

• VMware Certified Professional (VCP) or equivalent.
• Microsoft Certified: Azure Administrator Associate (AZ-104).
• Microsoft 365 certifications.
• ITIL 4 Foundation.
• PMP, CAPM.
• Linux certifications (e.g., CompTIA Linux+, RHCSA).

Working Conditions

• Must be able to obtain and maintain a clear criminal record check.
• Physically able to perform all listed job duties.
• Ability to lift up to 50 lbs and work in varied environments when required.
• Manual dexterity required to use desktop computer and telephone.
• Occasional after-hours or weekend work for maintenance windows, cutovers, or escalations.
• Hybrid work environment (office + client sites as required).
• Ability to travel to client sites as required.
• Valid driver’s license required.

What We Offer

• Competitive salary and benefits package
• Registered Retirement Savings Plan with Company Matching
• Employee Share Purchase Plan
• Subsidized Gym Membership
• Subsidized Phone Plan
• Opportunities for professional development and career growth
• Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please apply!

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to View email address on ca.workus.org if you have any questions.