Application Support Specialist (Business Central) (Markham)

Qorali are supporting a boutique ISV that specializes exclusively in Microsoft Dynamics 365 Business Central. They build high‑quality, deeply focused extensions that enhance core BC functionality and solve real operational challenges for mid‑market and enterprise customers. Their products are known for seamless integration, and a customer‑driven approach and they’re now expanding their team to support growing global demand. What You’ll Do

Provide expert functional support across the ISV’s Business Central extensions, troubleshooting issues, analyzing root causes, and ensuring smooth day‑to‑day customer operations. Assist in implementations and solution rollouts, including configuration, data validation, testing, and working closely with consultants and developers to deliver clean, stable deployments. Support integration projects, helping customers connect the ISV’s solution with external systems, APIs, and core BC modules while ensuring accuracy and performance. Deliver customer training, onboarding, and product enablement, creating confident users and driving strong adoption of the ISV’s applications. Participate in pre‑sales activities, including product demos, requirement scoping, and showcasing how the ISV’s extensions solve real‑world business challenges. What We’re Looking For

1–3 years’ experience supporting or implementing Business Central or similar ERP/ISV solutions, with a solid understanding of core functional processes. Strong hands‑on problem‑solving ability, able to investigate issues, replicate scenarios, analyze data, and work with consultants/developers to drive resolutions. Confident analytical mindset, comfortable interpreting system behavior, mapping requirements, validating data, and contributing to integrations or configuration tasks. Excellent communication and customer‑facing skills, able to deliver transparent guidance, training, and support while building trust with users and internal teams.

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