Operations Specialist

Position Summary

The Operations Specialist supports the day-to-day operational activities of BYD Canada's Passenger Vehicle business, ensuring efficient vehicle supply, inventory management, logistics coordination, dealer support, and business process execution. This role works closely with internal departments, dealers, logistics providers, and headquarters to support smooth operational performance and an exceptional customer experience.

The successful candidate will play a key role in vehicle distribution, order management, reporting, and operational process improvement as BYD continues to expand across Canada.

Key Responsibilities

Vehicle Supply & Inventory Management

• Support vehicle allocation, inventory planning, and supply coordination activities across the Canadian market.
• Monitor inventory levels and vehicle availability to support sales objectives and dealer requirements.
• Coordinate with headquarters and logistics teams to ensure timely vehicle supply and distribution.
• Maintain accurate inventory records and support inventory reconciliation processes.

Logistics & Distribution Coordination

• Coordinate vehicle shipments, transportation schedules, and delivery activities with logistics partners and dealerships.
• Track vehicle movements and proactively resolve logistics-related issues.
• Support inbound and outbound vehicle logistics operations to ensure timely and efficient delivery.
• Assist in managing relationships with transportation providers, ports, warehouses, and logistics vendors.

Dealer Operations Support

• Serve as an operational contact for dealerships regarding vehicle orders, deliveries, inventory inquiries, and operational processes.
• Support dealer onboarding activities and assist with operational training when required.
• Ensure accurate processing of vehicle orders, allocations, and shipment documentation.
• Help maintain service levels and operational standards across the dealer network.

Data Analysis & Reporting

• Prepare regular operational reports related to inventory, logistics performance, vehicle deliveries, and sales support activities.
• Analyze operational data to identify trends, risks, and opportunities for process improvement.
• Support forecasting, planning, and business review activities through data collection and reporting.
• Maintain operational databases and ensure data accuracy.

Process Improvement & Compliance

• Assist in developing and implementing operational processes, procedures, and best practices.
• Identify opportunities to improve efficiency, reduce costs, and enhance operational performance.
• Ensure compliance with company policies, operational guidelines, and regulatory requirements.
• Support internal audits and process reviews when required.

Cross-Functional Collaboration

• Work closely with Sales, Network Development, Marketing, Aftersales, Finance, and Customer Service teams to support business objectives.
• Coordinate with regional and global teams to ensure alignment on operational priorities and requirements.
• Support product launches, dealer network expansion, and other business initiatives from an operational perspective.

Qualifications & Experience

Education & Professional Experience

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Operations Management, Engineering, or a related field preferred.
• Minimum 5 years of experience in operations, logistics, supply chain, inventory management, or automotive distribution.
• Experience within the automotive industry is preferred.
• Experience working with an automotive OEM, distributor, logistics provider, or dealership group is considered an asset.

Skills & Competencies

• Strong organizational and coordination skills with exceptional attention to detail.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Experience using ERP systems, inventory management tools, and Microsoft Office applications, particularly Excel.
• Strong problem-solving abilities and a proactive approach to issue resolution.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Additional Requirements

• Fluency in English is required; French language proficiency is considered an asset.
• Strong proficiency in Microsoft Excel and reporting tools.
• Valid driver's license preferred.
• Willingness to travel occasionally within Canada as required.
• Self-motivated, detail-oriented, and committed to operational excellence.