L3 Application Support Engineer (Wire Payments)

L3 Application Support Engineer (Wire Payments)

Position Description
The Level 3 Application Support Engineer provides senior production support for mission-critical wire payment applications and platforms. This role leads complex incident resolution, drives root cause analysis, and partners across business, engineering, infrastructure, cloud, and database teams to maintain stability, resiliency, and regulatory support.

This role is remote and working hours will be Monday to Friday, 4:00 PM to 11:59 PM EST - subject to change at any time.

Your future duties and responsibilities
Domain & Business Support
• Provide technical support for applications supporting wire payment processing across FEDWIRE, Lynx, and SWIFT.
• Support high-value payment operations with a focus on accuracy, timeliness, and risk controls.
• Investigate payment failures and exceptions and coordinate remediation with internal and external partners.
• Communicate incident impact, status, and recovery actions to business stakeholders.
Incident, Problem & Risk Management
• Serve as the L3 escalation point for high-severity production incidents.
• Lead root cause analysis and document corrective and preventive actions.
• Support incident bridges and provide concise updates during major outages.
• Identify recurring issues and recommend long-term fixes and process improvements.
Technical Support, Platform Support & Development
• Support and maintain SSIS processes for data integration, reconciliation, and reporting.
• Support applications on Google Distributed Cloud and GKE, including availability, deployment, connectivity, and runtime issues.
• Write and optimize SQL for analysis, issue investigation, reconciliation, and reporting.
• Analyze issues across MS SQL and Oracle databases to validate transactions and support incident resolution.
• Use C#/.NET/Python to support application components, automation, and defect fixes.
Monitoring & Observability
• Use Dynatrace/Splunk for monitoring, log analysis, and incident investigation.
• Proactively review trends and alerts to identify issues before they impact production.
• Partner with engineering teams to improve monitoring, logging, and alerting.
Collaboration & Continuous Improvement
• Collaborate with development, infrastructure, database, network, security, and vendor teams to resolve complex issues.
• Mentor L1 and L2 teams through knowledge transfer and support guidance.
• Maintain runbooks, procedures, and support documentation.
• Participate in post-incident reviews and continuous improvement initiatives.

Required qualifications to be successful in this role
• Experience in payment operations, risk management, exception handling, and production support.
• Hands-on experience with SSIS and MS SQL Server.
• Working knowledge of Google Distributed Cloud and GKE application support.
• Strong working knowledge of Spring Boot microservices and REST APIs, with hands-on experience supporting production issues, deployments, and service reliability.
• Working knowledge of MS SQL and Oracle databases for query execution, validation, and issue investigation.
• Experience using Copilot and AI-enabled tools to improve support, analysis, documentation, and automation workflows.
• Proficiency in T-SQL development and debugging.
• Programming experience in C#/.NET/Python or similar languages.
• Experience with Dynatrace/Splunk for monitoring and incident analysis.
• Strong analytical and troubleshooting skills in high-pressure production environments.
• Strong written and verbal communication skills.
Preferred Qualifications
• Knowledge of US wire payments and high-value payment systems.
• Experience in financial services or other regulated environments.
• Familiarity with ITIL incident, problem, and change management.
• Experience supporting mission-critical, high-availability systems.

**CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy.

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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

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