Mainframe Application Production Support Engineer
Temporary
Astra North Infoteck Inc.
Mainframe Application Production Support Engineer
Toronto, ON - Hybrid (4 Days WFO)
Role Descriptions:
1. Application CustodianshipACA / ERIC / PARA (creation| review and closing)Closing Problem recordsProviding updates to the Risk teamRisk assessment and managementDR exercise| planning| approval| management| coordination| and participation
2. Production mailbox and Incident Tickets Review| Triage| Analysis and Closing
3. Production PIV e.g.| CIS/ALP| API via Postman| PMA Tool
4. Production support & investigation (e.g.| updating missing client name in SRF| client card/VVD status| replying to production inquiries)
5. Work closely with a developer to address production issues
6. Thales Purge (special courier of Client Cards) and Client Card Exception Report Review via Thales PROD website/portal
7. NPID Password Renewal e.g.| CR creation & test coordination with NPID app users
8. Certificate Renewal e.g.| Thales| DataPower/MCCSS| VisaDPS| P5MRGNC1 (GetRS)
9. Yearly Interac and Internal Audit; Coordination ONLY
10. Annual PEN Test and Re-test; Coordination ONLY 11. Cloud API and Helios Deployment approval
12. Asset Compatibility Testing (ACT)
13. BMM support (e.g.| adding new fields| work closely with the developer and QE team to coordinate PIV with the business)
14. Documentation
Vacancy posted 20 days ago
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