Payments Administrator

Job Responsibility: Join a Challenger Being a traditional bank just isn't our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you're not afraid of taking on big challenges and redefining the future, you belong with us. You'll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together. We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. The Work The incumbent is responsible to accurately process financial transactions, including incoming and outgoing payments, which affect the repayment schedule of the mortgage and loan portfolio.

The Core Responsibilities!

• Process incoming payments received via multiple methods.
• Run and reconcile transaction verification reports.
• Ensure daily incoming payment and returned payment files are processed on time and accurately.
• Process line of credit (LOC)cheques by completing review (body of the cheque, limit, signature) according to company guidelines and banking regulations.
• Decision to honor/dishonor LOC cheques.
• Post daily payment transactions, electronic (EFT) payments, and make detailed notes in all required systems.
• Attend to HELOC requests including reprocessing of payments, charging fees, and investigating disputed LOC cheques.
• Investigate and communicate with FI (TD), IT, and other parties if issues arise and follow up for timely resolution.
• Accurately prepare reconciliation sheet for daily deposit and accounting.
• Post full payouts and principal paydowns accurately on the system of record.
• Calculate per diem interest in conjunction with receipt of payout funds and accurately identify shortfalls and overpayments requiring action.

Let's Talk About You!

• Complete a degree or diploma program in a related discipline with a minimum of 2-3 years' experience in the mortgage industry.
• In depth knowledge of cheque clearing and collection process.
• Ability to confidently make decisions regarding cheque clearing items.
• In depth knowledge and understanding of company's payment hierarchy rules and application.
• Strong math and analytical skills.
• Strong attention to detail.
• Ability to meet tight deadlines.
• Ability to balance multiple priorities simultaneously.
• Strong organization skills.
• Provides superior customer service to its internal and external customers.
• Team oriented.
• Ability to solve problems and propose solutions.
• Knowledge of various software including Word, with intermediate excel skills being a must.
• Self-motivated with the ability to work with very little or no supervision.

What we offer [For full-time permanent roles] uD83DuDCB0 Competitive discretionary bonus ? Market leading RRSP match program uD83EuDE7A Medical, dental, vision, life, and disability benefits uD83DuDCDD Employee Share Purchase Plan uD83DuDC76uD83CuDFFD Maternity/Parental top-up while you care for your little one uD83CuDFDD Generous vacation policy and personal days uD83DuDDA5 Virtual events to connect with your fellow colleagues uD83CuDF93 Annual professional development allowance and a comprehensive Career Development program uD83DuDC9B A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone's diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position. We can't wait to get to know you!